Teleica Garner
Mullins
Summary
Experienced and self-motivated office manager with expertise in healthcare administration, operations, and team leadership. Adept at using scheduling and management systems to streamline workflows, improve communication, and ensure compliance with Medicaid standards. Proven ability to lead cross-functional teams, resolve operational challenges, and drive organizational success in fast-paced environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Office Manager
TLC Home Care
01.2019 - Current
- Supervise and coordinate administrative staff, ensuring smooth and efficient daily operations.
- Oversee scheduling of caregivers and clients using Generation to optimize resource allocation, reduce service interruptions, and maintain compliance with client care plans.
- Monitor and generate reports for service interruptions, identifying patterns and implementing corrective actions to improve service delivery.
- Manage Medicaid communications and documentation using Phoenix, ensuring accurate submissions and timely responses to claims, approvals, and denials.
- Conduct onboarding and training for new employees, providing education on company policies, systems, and compliance requirements.
- Issue employee ID cards, assign desks and equipment, and manage all administrative logistics for seamless integration of new hires.
- Perform exit interviews to gather insights, improve retention strategies, and address organizational challenges.
- Ensure compliance with state and federal regulations through meticulous record-keeping, reporting, and staff training.
Patient Care Technician (PCT)
TLC Home Care
04.2014 - 12.2018
- Administered medications and performed basic medical procedures, including EKGs, adhering to patient care standards.
- Assisted patients with daily living activities such as bathing, dressing, toileting, and mobility.
- Provided emotional support and addressed patient concerns with empathy and professionalism.
- Escorted patients to appointments and ensured smooth transitions during discharge processes.
- Prepared and delivered meals while monitoring dietary needs and intake to ensure optimal patient nutrition.
Cook
Gore Seafood
01.2010 - 01.2014
- Prepared and cooked a variety of dishes, including meats, vegetables, and sauces, maintaining high standards for flavor and presentation.
- Followed recipes with precision, ensuring consistency and quality in all dishes.
- Managed kitchen inventory, ensuring adequate stock levels while minimizing waste.
- Maintained a clean and organized workspace, adhering to health and safety regulations.
Education
Medical Billing and Coding -
Revived Medical Training
Florence, SC09-2024
Certified Nursing Assistant (CNA) -
Johnson Thomas Medical Training Center
Florence, SC12.2021
GED -
Poyner Adult Education
12.2010
Skills
- Project Management
- Workflow Optimization
- Scheduling Systems
- Medicaid Compliance
- Communication
- Data Analysis
- Reporting
- Team Leadership
- Training
- Problem-Solving
- Patient documentation
- Client scheduling
- Regulatory compliance
- Effective communication
- Technical support
- Staff hiring
- Employee supervision
- Conflict management
- Payroll processing
- Employee training
- Organizational skills
- Inventory control
- Mail handling
- Event coordination
Timeline
Office Manager
TLC Home Care
01.2019 - Current
Patient Care Technician (PCT)
TLC Home Care
04.2014 - 12.2018
Cook
Gore Seafood
01.2010 - 01.2014
Medical Billing and Coding -
Revived Medical Training
Certified Nursing Assistant (CNA) -
Johnson Thomas Medical Training Center
GED -
Poyner Adult Education