Telesha Mcelveen

• Increased accuracy in medical record documentation by diligently updating patient information throughout their treatment process.
• Improved infection control measures by adhering to strict protocols for sterilization and disinfection of surgical instruments, surfaces, and equipment.
• Ensured proper equipment functionality through regular maintenance checks.
• Demonstrated flexibility by adapting quickly to changes in schedules or assigned duties as needed within the dynamic hospital environment.
• Assisted in emergency situations when necessary, promptly responding with appropriate actions under pressure.
• Gathered and set up equipment, tools, and supplies and arrange instruments according to the Nurses and doctors preferences or instruction.
• Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
• Maintained safe working environments by adhering to safety protocols and reporting hazards.
• Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
• Monitored patient vital signs to alert Nurses to any changes.
• Maintained adequate inventory levels of medical supplies through vigilant monitoring and timely ordering processes.
• Provided compassionate emotional support for patients and families before, during, and after the care of patients resulting in increased satisfaction rates.
• Participated in ongoing training opportunities to stay current on industry best practices for medical-surgical technicians.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.
• Facilitated smooth communication between departments by accurately relaying messages and information.
• Greeted visitors warmly, creating positive first impression of organization.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
• Initiated system for tracking office supplies, leading to more efficient inventory management.
• Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

• performed outbound calling.
• Responded to customer inquiries and requests related to insurance products and membership.
• Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
• Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
• Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
• Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
• Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
• Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
• Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
• Verified accuracy of data before transcribing.
• Checked for accuracy by verifying data and records.
• Updated and maintained customer information, documents and records.
• Followed data entry protocols, rules and regulations.
• Corrected data entry errors to prevent duplication or data degradation.
• Kept optimal quality levels to prevent critical errors and support team performance targets.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Assisted disabled clients to support independence and well-being.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Transported clients to medical and dental appointments to provide support.

Hartsville

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Entered and processed patients' prescriptions into internal system.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Counted, measured, and compounded medications following standard procedures.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.