Tenair Glover
Columbia
Summary
Accomplished operations leader with a focus on compliance management and staff training. Expertise in enhancing customer service standards and implementing strategies that improve accuracy and efficiency in daily banking operations.
Overview
2026
2026
years of professional experience
Work History
Contact Service Representative
Dominion Energy
Columbia
06.2023 - Current
- Provided excellent customer service by answering inquiries, resolving problems and complaints in a timely manner.
- Handled incoming calls from customers regarding account balances, billing inquiries, order placement and other related issues.
- Escalated complex customer issues to appropriate personnel for resolution.
- Utilized problem solving techniques to resolve customer complaints quickly and effectively.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Senior Financial Service Representative
South State Bank
Bluffton
04.2008 - 08.2022
- Educated customers on various aspects of personal finance such as budgeting techniques, retirement planning strategies.
- Monitored daily sales figures and generated weekly sales reports.
- Developed sales strategies to meet or exceed monthly sales goals.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Demonstrated excellent network and relationship building with both external and internal customers.
- Promoted healthy relationship building among peers through conflict resolution exercises and role-playing activities.
- Provided guidance to team members on developing effective sales presentations and client relationship building strategies.
- Utilized business customer service and relationship building skills to consistently increase referrals.
Bank Teller Supervisor
First Federal of Charleston
Hilton Head Island
- Supervised and evaluated teller staff, providing feedback on performance.
- Ensured compliance with all banking regulations and procedures.
- Facilitated weekly meetings with the bank's management team about current issues facing the branch office.
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Assisted in the development and updating of teller training materials and procedure manuals.
- Developed and implemented strategies to reduce teller errors and improve overall accuracy in transactions.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
- Conducted regular audits of teller drawers and bank vault to ensure compliance with regulatory requirements.
Education
Bachelor of Science - Marketing
Post University
Waterbury, CT05-2015
Associate of Science - Marketing
Post University
Waterbury, CT05-2013
Skills
- Financial education
- Sales strategy
- Compliance management
- Performance evaluation
- Relationship building
- Customer service
Timeline
Contact Service Representative
Dominion Energy
06.2023 - Current
Senior Financial Service Representative
South State Bank
04.2008 - 08.2022
Bank Teller Supervisor
First Federal of Charleston
Bachelor of Science - Marketing
Post University
Associate of Science - Marketing
Post University
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