Tequalli Bennett
Sumter
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foundever/Sitel
Sumter, SC
04.2025 - 04.2026
- Assisted customers by resolving inquiries and providing product information efficiently.
- Utilized CRM systems to track customer interactions and ensure accurate documentation.
- Provided support during peak hours, maintaining service quality under high-pressure situations.
- Adapted quickly to new processes and technology, enhancing service delivery.
- Collaborated with team members to streamline communication and improve response times.
- Utilized call center software to log interactions and track customer issues efficiently.
- Adapted quickly to new systems and procedures, ensuring compliance with company policies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Sales Associate Specialist
The Ups Store
Sumter, SC
11.2023 - 02.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Processed transactions efficiently using point-of-sale systems, maintaining cash accuracy throughout shifts.
- Developed relationships with customers to foster loyalty and repeat business through personalized service.
- Trained new associates on sales techniques and store policies, fostering a cohesive team environment.
- Collaborated with team members to execute promotional campaigns, enhancing store visibility and customer engagement.
Store Manager
Captain D's
Sumter, SC
07.2016 - 10.2023
- Led daily operations to ensure exceptional customer service and efficient workflow.
- Trained and developed staff, enhancing team performance and productivity.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Developed promotional strategies that increased foot traffic and boosted sales revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
General Manager
Dunkin' Donuts
Sumter, SC
04.2021 - 05.2022
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed and implemented training programs for new staff, enhancing service quality.
- Analyzed sales data to identify trends, optimizing product offerings and inventory management.
- Led team meetings to foster communication and encourage feedback among staff members.
- Streamlined processes to improve order accuracy and reduce customer wait times.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies.
- Mentored junior managers, cultivating leadership skills and promoting professional growth within the team.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
High School Diploma -
Crestwood High
Sumter, SC05-2007
Skills
- Customer engagement
- Active listening
- Critical thinking
- Customer service
- Data entry
- Customer relations
Timeline
Customer Service Representative
Foundever/Sitel
04.2025 - 04.2026
Sales Associate Specialist
The Ups Store
11.2023 - 02.2025
General Manager
Dunkin' Donuts
04.2021 - 05.2022
Store Manager
Captain D's
07.2016 - 10.2023
High School Diploma -
Crestwood High