- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Web Development and Design
- Video Gaming
- Coding and Programming
Teraj Stephens
Rock Hill,SC
Summary
Dynamic Digital Marketing Specialist with a proven track record at Morris-Jenkins Heating Air & Plumbing, enhancing online presence and conversion rates through innovative strategies. Expert in SEO and creative problem-solving, I excel in crafting engaging content and leveraging analytics for impactful decision-making. Skilled in fostering customer loyalty and mentoring teams for peak performance.
Overview
9
9
years of professional experience
Work History
Digital Marketing Specialist
Morris-Jenkins Heating Air & Plumbing
05.2021 - Current
- Implemented new strategies to improve click-through rates and conversion.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Improved conversion rates by designing and executing A/B tests for landing pages and ad campaigns.
- Cultivated a strong online community by engaging with followers, responding to comments and messages, and proactively addressing customer concerns.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
Customer Service Representative
Publix
06.2018 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front of House Team Leader
Salsaritas
12.2015 - 07.2017
- Managed staff scheduling, ensuring optimal coverage during peak hours and events.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Streamlined front of house operations for improved efficiency and productivity.
- Collaborated with back of house management to ensure seamless communication between departments.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06-2019
Skills
- Social media marketing
- Digital marketing
- SEO
- Detail-oriented
- Social media tools
- Creative problem solving
- Strategic planning
- Graphic design
- Customer service
- MailChimp
Accomplishments
- Achieved faster response times and higher rates of customer satisfaction by introducing automated messaging, emails, and online link production for web tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Digital Marketing Specialist
Morris-Jenkins Heating Air & Plumbing
05.2021 - Current
Customer Service Representative
Publix
06.2018 - 05.2021
Front of House Team Leader
Salsaritas
12.2015 - 07.2017
High School Diploma -
Northwestern High School
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