Teran Proctor

• Performs a variety of customer service activities for CCUL credit customers

• Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues

• Strives for a quick complaint resolution; commended by a supervisor for the ability to resolve problems and avoid any escalation issues.

• Attentive to caller needs to ensure a positive customer service experience

• Ensures discrepancies are resolved and timely follow up occurs • Handles credit accounts with potentially fraudulent activity on a day-to-day basis • Assists in the prevention of fraudulent activities by carefully and accurately reviewing the customers' account and minimizing losses to customers and TD bank as part of the resolution process.

• Process customer disputes/fraud to research area

• Built customer loyalty by placing follow up calls for customers per their request to fix any issues regarding late fee credits, nsf reversals, closing accounts, redirecting payments etc.

• Performs a variety of customer service activities for CCUL credit customers

• Attentive to caller needs to ensure a positive customer service experience

Assisted customers with payment inquiries and processed transactions to enhance customer satisfaction

• Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues

Resolved account discrepancies and conducted timely follow-ups to ensure customer concerns were addressed promptly

• Maintains updated customer account information

Resolved complaints quickly, earning commendation from supervisor for effectively preventing escalation of issues

Conducted research on relevant topics to gather necessary information.

• Provided exceptional customer support through various communication channels.
• Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
• Resolved customer inquiries and issues with patience and professionalism.
• Recognized customer needs to suggest relevant additional products or services.
• Monitored order progress to ensure timely delivery of goods and services.

• Provided exceptional customer support through various communication channels.
• Resolved customer inquiries and issues, enhancing customer satisfaction through patience and professionalism.
• Assisted customers in navigating products and services effectively.
• Answered customer inquiries, delivering accurate product and service information to support informed decision-making.
• Educated customers on product features and benefits thoroughly.
• Handled escalated complaints, ensuring a positive resolution experience.