Terell Keaton
North Charleston
Summary
I have years of experience helping people navigate healthcare, from finding mental health support to understanding insurance and pharmacy services. I thrive in fast-paced environments, handling high call volumes while staying patient and empathetic. I’m detail-oriented, make sure everything is done right, and always keep privacy and compliance in mind. I’m looking for a role where I can use my skills to make a real impact while growing with a team that values hard work and dedication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EAP Coordinator
Aetna
02.2023 - Current
- Assisted hundreds of members in finding therapists, ensuring timely access to mental health resources.
- Maintained 99% compliance with HIPAA regulations, safeguarding patient confidentiality.
- Managed 50+ calls daily, resolving concerns efficiently and empathetically.
- Provided emotional support and guidance to members in crisis, ensuring smooth referral processes.
Certified Pharmacy Technician
CVS Health
02.2022 - Current
- Processed an average of 100+ prescriptions daily, ensuring accuracy and regulatory compliance.
- Collaborated with insurance providers to reduce claim processing errors by 20%.
- Coordinated with suppliers and vendors to streamline orders for medical devices and replacement prescriptions.
- Maintained thorough documentation and compliance with regulatory requirements.
Office Coordinator / Administrative Assistant
Memorial Sloan Kettering Cancer Center
09.2020 - 02.2021
- Scheduled and coordinated patient appointments across multiple clinic locations.
- Managed patient records, obtained outside radiology and pathology reports.
- Conducted team meetings to improve operational efficiency and patient care.
Posting & Administrative Specialist
Maxwell Medical
02.2019 - 04.2020
- Processed insurance payments, ensuring accuracy and compliance with contractual agreements.
- Identified trends in payment denials and coordinated corrections to resolve claim issues.
- Maintained strict confidentiality, adhering to HIPAA regulations.
Pharmacy Technician & Unit Secretary Roles
NYU Langone Health & Broadway Family Pharmacy
05.2015 - 02.2019
- Assisted pharmacists with prescription fulfillment and patient inquiries.
- Managed front-desk administrative duties for the transplant surgery unit at NYU Langone.
- Maintained patient charts, scheduled procedures, and handled insurance authorizations.
Education
CPhT Certification - Pharmacology
American Society Of Medical Technicians
New York, NY11.2016
High School Diploma -
Freeport High School
Freeport, NY01.2011
Skills
- Medical & Administrative Scheduling
- Insurance Verification & Claims Processing
- Customer Service & Call Center Support
- Microsoft Office Suite & Virtual Collaboration Tools
- HIPAA Compliance & Patient Confidentiality
- EMR & Pharmacy Systems (Pioneer RX, Prime RX, OPUS)
Certification
- NJ Board Registered Pharmacy Technician License
- NHA CPhT Certified Pharmacy Technician
Timeline
EAP Coordinator
Aetna
02.2023 - Current
Certified Pharmacy Technician
CVS Health
02.2022 - Current
Office Coordinator / Administrative Assistant
Memorial Sloan Kettering Cancer Center
09.2020 - 02.2021
Posting & Administrative Specialist
Maxwell Medical
02.2019 - 04.2020
Pharmacy Technician & Unit Secretary Roles
NYU Langone Health & Broadway Family Pharmacy
05.2015 - 02.2019
CPhT Certification - Pharmacology
American Society Of Medical Technicians
High School Diploma -
Freeport High School
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