Teresa Baisi
Conway
Summary
Dedicated professional with a strong focus on customer service, communication, and organization. Proven ability to streamline processes and improve operational efficiency.
Overview
26
26
years of professional experience
Work History
Secretary
ALB Home Improvements
Conway, SC
01.2022 - Current
- Maintained filing systems, enhancing document retrieval processes for team members.
- Managed office communications and scheduling to improve operational efficiency.
- Developed streamlined procedures for handling customer inquiries, increasing response times.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Plant Retail
PPI
Conway, SC
04.2022 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Childcare
RBA Care
Whiteville, NC
09.2011 - 03.2013
- Managed daily operations of the childcare site, ensuring compliance with state regulations and licensing requirements.
- Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials.
- Participated in ongoing professional development opportunities focused on enhancing childcare practices and staying current on relevant industry trends or research findings.
- Served as a mentor to new trainees entering the childcare profession, offering guidance on best practices and support throughout their training process.
Accounts Receivable Clerk
Liberty Medical Specialties
Whiteville, NC
02.2002 - 06.2002
- Processed and reconciled customer payments to ensure accurate accounts receivable records.
- Provided support in managing billing inquiries, enhancing customer satisfaction through timely responses.
- Maintained accurate data entry for invoices, reducing discrepancies in financial reporting.
- Developed procedures for tracking outstanding invoices, ensuring timely follow-up on overdue accounts.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Switchboard Operator
Liberty Medical Specialties
Whiteville, NC
02.2000 - 02.2002
- Operated multi-line switchboard to efficiently route calls and manage communications.
- Provided exceptional customer service by addressing inquiries and directing callers to appropriate departments.
- Collaborated with team members to improve call handling processes and reduce wait times.
- Ensured compliance with company policies while managing sensitive information during calls.
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
Education
GED -
Southeastern Community College
Whiteville, NC01-1994
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Plant Retail
PPI
04.2022 - 09.2022
Secretary
ALB Home Improvements
01.2022 - Current
Childcare
RBA Care
09.2011 - 03.2013
Accounts Receivable Clerk
Liberty Medical Specialties
02.2002 - 06.2002
Switchboard Operator
Liberty Medical Specialties
02.2000 - 02.2002
GED -
Southeastern Community College