Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Richards

Blythewood

Summary

Dynamic professional with a proven track record at Sumter YMCA, excelling in customer service and relationship building. Enhanced member satisfaction through innovative fitness programs and effective staff training. Skilled in managing budgets and ensuring compliance, fostering a welcoming environment that promotes engagement and retention.

Overview

2022
2022
years of professional experience

Work History

Member Service Representative

Sumter YMCA
04.2019 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Fitness Director

Sumter YMCA
2015 - 06.2021
  • Partnered with local businesses to host special events, fostering community engagement and increasing brand exposure.
  • Streamlined administrative processes to improve efficiency in managing class schedules, payroll, and reporting requirements.
  • Enhanced member experience by designing and implementing innovative group fitness programs.
  • Evaluated instructor performance through regular assessments, providing constructive feedback to promote continuous improvement.
  • Maintained a safe and welcoming environment by enforcing facility policies and addressing member concerns promptly.
  • Supervised fitness center operations, hired instructors, maintained equipment and managed budgets.
  • Developed strong relationships with members, resulting in increased retention rates and satisfaction.
  • Coordinated staff training opportunities to ensure instructors remained up-to-date on certifications and best practices in their respective disciplines.
  • Managed budget for group fitness department, allocating resources effectively to maximize return on investment.
  • Mentored and developed a team of skilled instructors, ensuring consistent high-quality instruction across all classes.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.

Branch Office Administrator

Edward Jones
2010 - 06.2019
  • Provided exceptional customer service to clients, promoting a welcoming atmosphere at the branch office.
  • Ensured compliance with company regulations by conducting regular audits of internal documents and records.
  • Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
  • Developed and implemented marketing plans, special promotions and customer relations events.
  • Oversaw daily operations at the branch office, ensuring smooth workflow processes were maintained
  • Organized meetings and coordinated availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Kept high average of performance evaluations.

Education

High School Diploma -

Greensburg Community High School
Greensburg, IN

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Banking
  • Document processing
  • Payment processing
  • Member account management
  • Membership renewals
  • Customer data confidentiality
  • Staff education and training
  • Document and records management
  • Policies and procedures adherence
  • Multi-line phone talent

Timeline

Member Service Representative

Sumter YMCA
04.2019 - 12.2021

Fitness Director

Sumter YMCA
2015 - 06.2021

Branch Office Administrator

Edward Jones
2010 - 06.2019

High School Diploma -

Greensburg Community High School

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Teresa Richards