TERESA STEGER
Aiken
Summary
Dynamic Department Manager with 20 years of experience enhancing sales and customer satisfaction. Known for creating organized environments and implementing effective scheduling and team-building initiatives that foster engagement. Consistently maintains a professional image while resolving customer concerns swiftly.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
General Manager
Club Pilates
Augusta
12.2025 - Current
- Oversaw daily operations and staff management at a leading fitness studio.
- Executed marketing strategies that increased member engagement and retention.
- Designed service and sales strategies that enhanced member retention and boosted revenue.
- Managed scheduling and client appointments to ensure seamless service delivery.
- Fostered a positive studio culture through staff recognition and team-building events.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Established and maintained strong relationships with clients to enhance collaboration and trust.
Scan Coordinator
KJ's Market
Aiken
01.2021 - Current
- Tagged items with pricing and inventory details in the store.
- Resolved discrepancies in product pricing to ensure accurate customer information.
- Coordinated pricing updates for store products to ensure accuracy and consistency.
- Collaborated with team members to optimize product placement and enhance visibility.
- Managed inventory counts and reconciled discrepancies to maintain stock accuracy.
Department Manager
Bi-LO
01.2011 - 01.2021
- Maintained fresh appearance of produce department through cleanliness, organization, and fullness, enhancing customer satisfaction.
- Deliver exceptional customer service.
- Hold certification as a food safety manager.
- Create daily task lists for the associates under my supervision.
- Develop and manage schedules for the department.
- Trained newly appointed produce department managers on operational procedures, ensuring consistency in service and compliance.
- Facilitated the dissolution of the company, ensuring compliance with legal requirements and proper documentation.
Customer Service Manager
Bi-LO
01.2003 - 01.2011
- Resolved customer complaints promptly to enhance satisfaction.
- Recruited, trained, and assessed employees to build effective team.
- Developed employee schedules to ensure optimal staffing.
- Handle money order issuance and cashing.
- Facilitate Western Union transactions.
- Manage the preparation and processing of payroll data.
Bookkeeper
Bi-LO
01.1997 - 01.2003
- Utilized specialized accounting software to accurately record, store, and analyze financial data.
- Compile cashier information for bank deposits, ensuring accuracy by cross-verifying and reconciling receipts before transmitting cash, checks, and other payments to financial institutions.
- Managed cash register operations during busy shifts to ensure efficient customer service.
- Performed office tasks such as filing and managing incoming calls to support daily operations.
Education
Associate - Public Service: Early Childhood Education
Aiken Technical Collge
Graniteville, SCSkills
- Operational Strategy
- Performance Management
- Team Leadership
- Sales negotiation
- Troubleshooting
- Time Management
- Adaptability to Change
- Active Listening
Certification
Licensed Realtor, SC
References
Available upon request
Timeline
General Manager
Club Pilates
12.2025 - Current
Scan Coordinator
KJ's Market
01.2021 - Current
Department Manager
Bi-LO
01.2011 - 01.2021
Customer Service Manager
Bi-LO
01.2003 - 01.2011
Bookkeeper
Bi-LO
01.1997 - 01.2003
Associate - Public Service: Early Childhood Education
Aiken Technical Collge