Teresa Lynn Pritchard
North Charleston
Summary
Dynamic professional with extensive experience as a General Manager at Lancaster Tours, Inc., excelling in customer service and strategic planning. Proven track record in enhancing operational efficiency and fostering team collaboration, resulting in significant business growth. Skilled in dispatch coordination and conflict resolution, ensuring optimal service delivery and client satisfaction.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
23
23
years of professional experience
Work History
Dispatcher
Coastal Limousine Charleston
05.2024 - 11.2025
- Coordinated schedules for multiple drivers, ensuring efficient use of resources and timely pickups.
- Facilitated communication between clients and drivers to confirm ride details and address any inquiries.
- Monitored traffic patterns and weather conditions to adjust routes for optimal travel efficiency.
- Entered and updated dispatch data in real-time, maintaining accuracy for future reference.
- Implemented safety protocols to ensure compliance with local regulations and company policies.
Sales Manager
Kelly Tours, Inc
08.2017 - 05.2024
- Negotiated contracts and agreements to maximize profitability and client retention.
- Leveraged CRM tools to manage client interactions and improve follow-up effectiveness.
- Evaluated competitor strategies to refine sales approaches and maintain market advantage.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expand sales opportunities.
- Built relationships with customers and community to establish long-term business growth.
General Manager
Lancaster Tours, Inc
01.2003 - 08.2017
- Coordinated cross-department collaboration to streamline processes and improve service delivery.
- Monitored performance metrics to evaluate operational effectiveness and drive continuous improvement.
- Negotiated contracts with suppliers to secure favorable terms and enhance profitability.
- Conducted performance reviews to assess employee contributions and inform development plans.
- Streamlined communication channels to ensure alignment and information sharing across teams.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
Certificate - Travel And Tourism
ACT Travel School
Pompano Beach, FL11-1988
High School Diploma -
Chapman High School
Inman06-1982
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Customer relations
- Dispatch coordination
- Schedule management
- Schedule coordination
- Route navigation
- Routing orders
- Dispatching field personnel
- Conflict resolution
- Traffic monitoring
- Multitasking and organization
- Team collaboration
- Map reading
- Equipment management
- Tracking systems
- Geographical expertise
- [Software] proficiency
- Coordinating urgent deliveries
- Driver communication
- Adjusting routes
- Vehicle coordination
- Call handling
- Multitasking Abilities
- Effective communications
- Organizational skills
- Microsoft office
- Excellent communication
- Route planning and adjustment
- Verbal communication
Timeline
Dispatcher
Coastal Limousine Charleston
05.2024 - 11.2025
Sales Manager
Kelly Tours, Inc
08.2017 - 05.2024
General Manager
Lancaster Tours, Inc
01.2003 - 08.2017
Certificate - Travel And Tourism
ACT Travel School
High School Diploma -
Chapman High School