Terina Davis
Aiken
Summary
Navy spouse with extensive retail and customer service experience. Proven skills in payment processing and sales, consistently enhancing front-end operations. Dedicated to exceeding customer expectations and driving team success. Ready to apply expertise in a new environment in Japan.
Overview
18
18
years of professional experience
Work History
Dental Receptionist
Leisure Dental
Norfolk
09.2025 - Current
- Managed patient records utilizing electronic health record systems for accuracy and efficiency.
- Greeted patients warmly, efficiently scheduling appointments and managing front desk operations.
- Handled insurance verification and processed billing inquiries to ensure timely payments.
- Coordinated communication between dental team and patients, enhancing patient experience.
- Organized dental office supplies and maintained optimal inventory levels.
- Trained new staff on office procedures and customer service standards to improve service quality.
- Ensured compliance with health regulations while handling confidential patient information.
- Educated patients on oral health care instructions, promoting preventive measures.
Front Desk Receptionist and Sales Associate
Crunch Fitness
Orange Park
11.2023 - 09.2025
- Welcomed members and visitors with professionalism, offering information on gym programs.
- Supervised front desk operations, scheduling appointments, and managing inquiries.
- Answered multi-line phone system, directing calls to appropriate personnel or departments.
- Conducted tours for potential members, showcasing available services and facilities.
- Maintained cleanliness of gym equipment and ensured a safe environment for patrons.
- Assisted in processing payments, managing cash transactions accurately.
- Collaborated with staff to improve daily operations and customer experience.
- Resolved customer complaints efficiently, ensuring satisfaction through effective communication.
House Cleaner
Fatima Cleaning Service
Jacksonville
04.2023 - 09.2023
- Managed team of five cleaners to enhance service quality and efficiency.
- Executed cleaning in residential and commercial spaces using industry-standard supplies.
- Coordinated cleaning schedules and tasks to optimize workflow and time management.
- Trained new cleaners on best practices and safety protocols to ensure compliance.
- Maintained equipment and tools, ensuring functionality and cleanliness at all times.
- Inspected completed work for quality assurance and adherence to established standards.
- Developed strategies that increased operational efficiency in cleaning processes.
- Regularly checked inventory levels of cleaning supplies to maintain adequate stock.
Food Prep/Server
catering services
Aiken
04.2008 - 12.2014
- Delivered exceptional customer service in fast-paced catering environment.
- Managed food and beverage orders for large events, including weddings and military functions.
- Greeted customers, answered inquiries, and recommended menu specials to enhance sales.
- Set up and arranged dining areas for various catering functions, ensuring a welcoming atmosphere.
- Maintained cleanliness and organization of service areas throughout events.
- Followed health safety guidelines for food preparation and service.
- Responded efficiently to guest complaints and requests with professionalism.
- Coordinated with kitchen staff and hosts to ensure seamless service delivery.
Education
High school diploma -
District Run Home School
Aiken, SC05-2014
Skills
- Cash handling and management
- Inventory management and restocking
- Appointment scheduling
- Customer relationship management
- Time management
- Effective communication skills
- Point of sale systems
- Problem solving
- Attention to detail
- Conflict resolution
- Safety protocol adherence
- Health regulations compliance
- Reliability and punctuality
- Basic math proficiency
- Written and verbal communication
- Customer service excellence
- Dependability and reliability
- Order packaging
- Drawer balancing
- Multitasking and organization
Languages
English
Native/ Bilingual
Affiliations
Volunteer, Aiken SDA Church (Seventh Day Adventist) food pantry - Aiken, SC (2010 to 2021)
References
References available upon request.
Timeline
Dental Receptionist
Leisure Dental
09.2025 - Current
Front Desk Receptionist and Sales Associate
Crunch Fitness
11.2023 - 09.2025
House Cleaner
Fatima Cleaning Service
04.2023 - 09.2023
Food Prep/Server
catering services
04.2008 - 12.2014
High school diploma -
District Run Home School