Terra Russell
Gaston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and exceptional interpersonal skills. Able to work effectively unsupervised and quickly learns new skills.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Copart
Gaston
02.2013 - Current
- Managed team performance through training, coaching, and development
- Handling escalated customer concerns and complaints
- Payroll biweekly
- Recruiting and hiring staff
- Corrective actions
- Ensure Non-Public Personal Information is handled securely
Customer Service Representative
Teleperformance
Columbia
02.2012 - 02.2013
- Enters data of all customers and prospective customers into various software
- Meet hourly processing goals
- Offer customer support for orders placed, i.e., Shipping and Tracking Information, Order verification
- Works with confidential customer information
- Performs other related duties and assignments as required and as assigned.
Telesales Representative
Time Warner Cable
West Columbia
03.2009 - 02.2010
- Answer inbound calls for cable television, high speed internet, and digital telephone services.
- Discuss bill and take payments.
Customer Service Supervisor
The McClatchy Company
Columbia
05.2006 - 04.2008
- Received escalated calls from customers.
- Over saw team of 15-25 individuals.
- Gave monthly and yearly evaluations.
- Monitored representative calls for quality assurance.
- Trained new hire classes for customer service positions.
- Completed monthly reports for representatives monthly incentives.
Assistant Supervisor
The McClatchy Company
Columbia
09.2005 - 05.2006
- Received escalation calls about customer service.
- Work to resolve customers concerns.
- Partnered with supervisor to complete clerical duties.
Customer Service Representative
The McClatchy Company
Columbia
06.2001 - 09.2005
- Handle calls about customers newspaper services.
- Report complaints with service.
- Take credit card payment.
- Address customer concerns.
- Start new service and make existing changes to customers account.
Education
Early Childhood Education
University of South Carolina
Columbia, SC 08.1998 - 05.2000
High School Diploma -
Airport High School
West Columbia, USA01.1996
Skills
- Microsoft office
- Customer service
- Problem solving
- Customer relationship management
- Effective communication
Timeline
General Manager
Copart
02.2013 - Current
Customer Service Representative
Teleperformance
02.2012 - 02.2013
Telesales Representative
Time Warner Cable
03.2009 - 02.2010
Customer Service Supervisor
The McClatchy Company
05.2006 - 04.2008
Assistant Supervisor
The McClatchy Company
09.2005 - 05.2006
Customer Service Representative
The McClatchy Company
06.2001 - 09.2005
Early Childhood Education
University of South Carolina
08.1998 - 05.2000
High School Diploma -
Airport High School