Terran Gordon
Blythewood,SC
Summary
Healthcare support professional with 5+ years of experience spanning home health care, health insurance, security operations, customer service leadership, and medical administration. Skilled in HIPAA-compliant documentation, insurance coordination, and high-volume patient scheduling, with a proven ability to thrive in fast-paced, multidisciplinary environments. Known for being detail-oriented, empathetic, and calm under pressure, consistently bringing structure and compassion to patient-facing and backend roles. Currently pursuing a career as a Certified Professional Coder, with a strong interest in specializing in women’s health to support accurate documentation and quality care delivery from behind the scenes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
03.2025 - Current
- Oversaw access control for a secure juvenile facility of 84 residents, managing a 24-youth pod via electronic panel system and dual-monitor surveillance (21 cameras).
- Documented all staff and youth movements using a color-coded logbook method (red for movement, black for security checks), maintaining audit-ready records for compliance.
- Performed timed 15-minute security rounds and recorded environmental conditions to ensure safety and adherence to facility protocols.
- Handled multi-line phone systems and two-way radios to facilitate internal communication, emergency coordination, and dispatch support across campus units.
- Recorded daily population counts, tracked equipment sign-outs, and maintained meticulous records of staff activity for shift reporting and procedural documentation.
- Authored detailed incident reports following behavioral or facility-related events, demonstrating accuracy, urgency, and strong written communication under pressure.
Cashier/Customer Service
Bojangles'
11.2024 - 02.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register, balancing daily sales and maintaining accurate cash drawer.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Collaborated with team members to maintain a clean and organized work environment.
- Monitored food safety compliance, adhering to health regulations during service operations.
- Restocked and organized merchandise in front lanes.
Provider Services Representative (Temp-to-Hire)
Blue Cross Blue Shield
04.2024 - 06.2024
- Responded to 40–50 daily inquiries from medical providers regarding member eligibility, benefits coverage, and claim status with clarity and professionalism.
- Navigated multiple internal systems to verify and update member information, ensuring timely and accurate case resolution.
- Delivered clear, step-by-step explanations of complex insurance policies to physicians, billing teams, and support staff.
- Documented call outcomes, benefit corrections, and provider requests in real-time for audit compliance and case management.
- Mastered multitasking across systems, policies, and provider types in a high-volume, deadline-driven environment.
Shipping Clerk
F. SCHUMACHER & CO.
12.2023 - 02.2024
- Prepared and labeled outgoing shipments while generating accurate records for carrier pickup and internal tracking.
- Executed high-volume data entry to update inventory systems and ensure shipment timelines were met.
- Processed and verified orders across inventory management platforms, maintaining product accuracy and fulfillment integrity.
- Communicated with vendors and logistics teams to resolve issues, confirm order details, and maintain delivery schedules.
- Introduced a final-stage checklist at the packing station that reduced shipping errors by 25% within two months.
Home Health Care Aide
Cheeri & Innovative Home Health Care, Inc.
10.2018 - 02.2024
- Scheduled medical appointments and coordinated transportation to clinics, therapy sessions, and healthcare facilities to ensure timely access to care.
- Assisted with initial patient intake, gathering key health and background information to support customized care plans.
- Maintained and submitted accurate care logs, timesheets, and progress reports in compliance with agency and medical documentation standards.
- Supported non-clinical daily needs including medication reminders, meal preparation, grocery shopping, school pick-ups, and social engagement activities.
- Collaborated closely with nurses, case managers, and family members to implement and adjust personalized care plans based on evolving needs.
- Built long-term rapport with patients, fostering trust and emotional wellbeing while supporting independence and stability in home settings.
Customer Service Team Lead (Temporary Role)
Paradise Home Improvement
05.2023 - 07.2023
- Supervised a team of 4–5 customer service reps, coordinating daily workflows and ensuring consistent service delivery
- Resolved escalated client concerns and coordinated appointment scheduling across departments
- Managed service logs and schedules using Microsoft Word and Excel; prepared weekly performance summaries
- Supported inbound call handling, calendar management, and administrative duties to improve office efficiency
- Trained new staff on call procedures and documentation protocols, enhancing team consistency and customer satisfaction
- Streamlined communication between sales, service, and administrative teams to improve operational flow
Education
Some college credits - Healthcare Administration
York Technical College
Rock Hill, SC05.2023
Trade school - Cosmetology
Kenneth Shuler School of Cosmetology
Rock Hill, SC12.2021
High school diploma - undefined
Fort Hill High School
Fort Mill, SC05.2017
Skills
- Patient Scheduling & Intake Support
- Recordkeeping & Documentation
- Data Entry & System Navigation
- Multiline Phone Operation
- Microsoft Word & Excel Proficiency
- Incident Reporting & Response
- Time Management in High-Pressure Environments
- Professional Call Handling & Conflict Resolution
- Transportation Coordination
- Confidentiality & Discretion
- Team Communication & Radio Dispatch
- Customer & Provider Support Services
Certification
- Driver's License October 2022 to October 2030
- CPR Certification March 2025 to March 2027
- Guard Card February 2025 to February 2026
Timeline
Security Officer
Allied Universal
03.2025 - Current
Cashier/Customer Service
Bojangles'
11.2024 - 02.2025
Provider Services Representative (Temp-to-Hire)
Blue Cross Blue Shield
04.2024 - 06.2024
Shipping Clerk
F. SCHUMACHER & CO.
12.2023 - 02.2024
Customer Service Team Lead (Temporary Role)
Paradise Home Improvement
05.2023 - 07.2023
Home Health Care Aide
Cheeri & Innovative Home Health Care, Inc.
10.2018 - 02.2024
Trade school - Cosmetology
Kenneth Shuler School of Cosmetology
High school diploma - undefined
Fort Hill High School
Some college credits - Healthcare Administration
York Technical College
Certifications
Adult Child and Baby First Aid/CPR/AED Certification 3/2025-3/2027
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