Terrence Stephens
Goose Creek
Summary
Dynamic professional with a proven track record at Yelp, excelling in driving customer engagement through strategic advertising solutions. Skilled in materials management and adept at operating forklifts, I combine technical expertise with exceptional communication to deliver outstanding results and enhance client satisfaction. Committed to achieving excellence in every project.
Overview
15
15
years of professional experience
Work History
Product Technician
Aaron's Sales and Lease
North Charleston
04.2024 - Current
- Trained junior technicians on proper use of equipment and best practices related to product testing.
- Developed strategies for troubleshooting complex problems with products.
- Researched industry trends in order to stay informed about the latest advancements in product technology.
- Performed tests on products to ensure they meet quality standards and customer requirements.
- Maintained accurate records of test results, repair logs, and other related documents.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Kept production logs and maintained job material inventory.
Junior Account Executive
Yelp
11.2022 - 08.2023
- Cold call business owners to get their Yelp listing seen by more potential clients by using Yelp Ads
Product Associate
ITC Millwork
01.2010 - 10.2022
- Ensured timely delivery of essential wood materials to ongoing home projects.
- Operate multiple types of vehicles, such as a flatbed, curtain-side air brake style truck, and forklift.
- Be able to lift at least 80 to 100 lbs on the shoulders.
- When there is no material going out, we pull orders for upcoming jobs, and clean the warehouse.
- Work with the builder when onsite to upsell more material, and retain them for future building opportunities.
Product Technician
The Aaron's Company, Inc.
01.2010 - 03.2019
- Deliver products to customers while giving a red-carpet experience, also show customers how the appliance products work
- Return products that customers schedule to be returned
- Upon arriving back to the store go through a5-point inspection for the product to be leased again
- Anytime I leave the store, I conduct myself as the extension of the store
- We treat every customer as the only customer
Trade Specialist
SCDOT Midlands Connection
08.2018 - 02.2019
- Assists and supports foreman on compilation of daily, weekly, and monthly operation of various maintenance equipment
- Flag traffic during road repairs to control the flow of traffic to protect workers, general public, and equipment
- Work as required or as necessary during hazardous weather or other emergencies to ensure safety of motoring public
Sales Merchandiser
Big Lots
03.2018 - 06.2018
- Innovated display methods for retail sales floors
- Help customers with special requests and online orders
- Design special sales and displays to attract customers
Heating Air Conditioning Technician
ARS / Rescue Rooter
07.2017 - 09.2017
- Perform corrective repairs on HVAC/refrigeration and associated equipment
- Respond to HVAC emergencies after hours
- Develop action plans to address problem situations, perform troubleshooting on job related equipment
Customer Account Representative
Rent.
12.2016 - 07.2017
- Answer customers phone calls concerning existing accounts
- Consult with customers to evaluate needs and determine best options
- Delivered furniture, appliances, and electronics to customers’ homes in a timely manner
Education
Timberland High School
Skills
- Basic
- Driving
- Electronics
- Forklift operator
- Hvac
- Materials management
- Microsoft excel
- Microsoft office
- Microsoft outlook
- Microsoft powerpoint
Awards
Safe Driver2020 - The Aaron's Company, Inc., Apr2020, Safe driving for more than a year
Timeline
Product Technician
Aaron's Sales and Lease
04.2024 - Current
Junior Account Executive
Yelp
11.2022 - 08.2023
Trade Specialist
SCDOT Midlands Connection
08.2018 - 02.2019
Sales Merchandiser
Big Lots
03.2018 - 06.2018
Heating Air Conditioning Technician
ARS / Rescue Rooter
07.2017 - 09.2017
Customer Account Representative
Rent.
12.2016 - 07.2017
Product Associate
ITC Millwork
01.2010 - 10.2022
Product Technician
The Aaron's Company, Inc.
01.2010 - 03.2019
Timberland High School
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