Terria Bostic
2701 Atlas Rd Columbia
Summary
Dynamic professional with extensive experience in customer service and healthcare, demonstrated at Call 4 Health and National Healthcare Corp. Excelled in customer engagement and direct patient care, enhancing loyalty and patient dignity. Skilled in analytical problem-solving and effective listening, consistently achieving positive outcomes in high-stress situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Call 4 Health
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Palmetto State Armory
06.2021 - 06.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Direct Support Professional
Babcock Center
01.2019 - 12.2021
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
CNA
National Healthcare Corp
07.2017 - 01.2019
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
High School Diploma -
Columbia High School
Columbia, SC06.2017
Skills
- Customer Engagement
- Analytical Problem-Solving
- Effective Listening
- Critical Thinking
- Call Center Operations Knowledge
- Geriatric care
- Direct patient care
- Supporting personal needs
Certification
Certified nursing assistant
Timeline
Customer Service Representative
Call 4 Health
06.2023 - Current
Customer Service Representative
Palmetto State Armory
06.2021 - 06.2023
Direct Support Professional
Babcock Center
01.2019 - 12.2021
CNA
National Healthcare Corp
07.2017 - 01.2019
Certified nursing assistant
High School Diploma -
Columbia High School
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