Terria Burden
Hopkins
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wells Fargo & Company
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Remote Customer Service
Department of Employment and Workforce
01.2016 - 06.2021
- Enhanced overall customer satisfaction by going over customers portal making sure customers receives payments on time.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Collaborated with fellow guides to provide exceptional customer service during group expeditions.
- Consistently received positive feedback from both patients and colleagues for outstanding customer service skills in high-pressure environments.
Education
Medical Assistant - Medical
Virginia College
Columbia, SC07-2018
High School Diploma -
Lower Richland High School
Hopkins, SC05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
Timeline
Customer Service Representative
Wells Fargo & Company
06.2021 - Current
Remote Customer Service
Department of Employment and Workforce
01.2016 - 06.2021
Medical Assistant - Medical
Virginia College
High School Diploma -
Lower Richland High School
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