Terriuana Chapman
Columbia
Summary
Dynamic and results-driven professional with extensive experience at Teleperformance USA, excelling in customer service and problem resolution. Proven ability to enhance patient satisfaction through compassionate care as a Patient Care Technician. Skilled in data entry and active listening, consistently achieving high accuracy and efficiency in fast-paced environments.
Experienced with performing detailed packaging tasks to ensure product quality. Utilizes organizational skills to maintain efficiency and meet deadlines. Knowledge of various packaging materials and techniques, ensuring safety and compliance.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
11.2024 - Current
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Processed orders efficiently, maintaining high accuracy in data entry and order management systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Patient Care Technician
Judah Med Care
10.2022 - 06.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Therapeutic Assistant
C M Nursing Care Facility
02.2020 - 04.2022
- Assisted in implementing individualized care plans for residents, ensuring alignment with therapeutic goals.
- Supported daily living activities
- Monitored resident progress and reported changes to nursing staff for timely interventions.
Packager
Nephron Pharmaceuticals Corporationn
07.2018 - 05.2019
- Operated packaging machinery to ensure efficient production flow.
- Assembled and labeled products accurately for distribution.
- Maintained cleanliness and organization of work area according to safety standards.
- Collaborated with team members to meet daily production targets.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Documentation
- Vital signs monitoring
- Patient observation
- Team collaboration
- Package preparation
Timeline
Customer Service Representative
Teleperformance USA
11.2024 - Current
Patient Care Technician
Judah Med Care
10.2022 - 06.2023
Therapeutic Assistant
C M Nursing Care Facility
02.2020 - 04.2022
Packager
Nephron Pharmaceuticals Corporationn
07.2018 - 05.2019
High School Diploma -
Lower Richland High School
Similar Profiles
Tahkeiya BaisdenTahkeiya Baisden
Teleperformance at Teleperformance USATeleperformance at Teleperformance USA
La'Destiny DiamondLa'Destiny Diamond
Technical Support Representative at Teleperformance USATechnical Support Representative at Teleperformance USA
Megan BjorkMegan Bjork
Sales and Customer Support at Teleperformance USASales and Customer Support at Teleperformance USA
Dylan J. DownesDylan J. Downes
Sales Associate at LensCrafters OptiqueSales Associate at LensCrafters Optique
Sarah HallSarah Hall
Assistant Social Media Manager at Matchbook MarketingAssistant Social Media Manager at Matchbook Marketing