Overview
Work History
Education
Timeline
Generic

Tessa Gardner Henderson

Westminster

Overview

17
17
years of professional experience

Work History

Experience Concierge Team Lead

Enchanted Fairies
Remote
08.2022 - Current
  • Monitor team performance to ensure alignment with company goals and objectives
  • Review performance metrics and KPIs to deliver constructive feedback and coaching
  • Develop strategies that enhanced team productivity and operational efficiency
  • Organize team-building activities to foster communication and collaboration

Credit Card Customer Service Representative

Mercury/TSYS
Remote
07.2021 - 08.2022
  • Managed inbound communications via phone and email regarding customer service, fraud, billing, and disputes
  • Completed account maintenance tasks such as processing payments, activations, limit adjustments, and travel requests
  • Assisted customers in making informed decisions on the best credit card product for their needs
  • Processed new accounts through application verification, data entry, and account activation

Sales

Goedekers/Appliance Connection
Remote
06.2020 - 07.2021
  • Answered incoming sales calls from customers in addition to reaching out to potential prospects regarding their appliance and furniture needs
  • Educated customers about cutting-edge products in the appliance industry
  • Prepared and monitored all sales orders through pickup and delivery processes
  • Worked closely with other departments, such as sales, marketing, operations, and finance, to resolve customer concerns

Pre-Registration

Oconee Memorial Hospital
Seneca
03.2018 - 06.2020
  • Ran reports daily in order to retrieve all uncontacted patients prior to service
  • Conducted telephone interviews as needed with patients to elicit demographic information and third-party payer data that was needed for billing purposes
  • Validated and verified medical insurance plans of patients
  • Worked closely with the clinics, hospital ancillary departments, and patient financial advisors

Reservation Agent

Sabre/Working Solutions
Remote
02.2016 - 04.2020
  • Managed incoming calls, providing assistance with reservations, cancellations, room requests, and questions for hotels worldwide
  • Provided requested information including space availability, pricing, discounts and general information to callers
  • Ensured all incoming calls are answered with courtesy and ensure efficient resolution of all guests' inquiries for various hotel services and operations
  • Completed payment processing and communicated confirmation details effectively to customers

Sales Manager

Farmer’s Home Furniture
Seneca
08.2008 - 02.2016
  • Managed daily operations of sales department, including supervision of staff members
  • Assisted customers with household furnishings, including furniture, appliances, and electronics
  • Consistently met or exceeded all monthly sales goals
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market

Education

Bachelor of Arts - Psychology

Clemson University
Clemson, SC
05.2008

Timeline

Experience Concierge Team Lead

Enchanted Fairies
08.2022 - Current

Credit Card Customer Service Representative

Mercury/TSYS
07.2021 - 08.2022

Sales

Goedekers/Appliance Connection
06.2020 - 07.2021

Pre-Registration

Oconee Memorial Hospital
03.2018 - 06.2020

Reservation Agent

Sabre/Working Solutions
02.2016 - 04.2020

Sales Manager

Farmer’s Home Furniture
08.2008 - 02.2016

Bachelor of Arts - Psychology

Clemson University

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Tessa Gardner Henderson