Teunna Saxon
Greenwood,SC
Summary
Motivated and reliable professional with extensive experience in fast-paced customer service roles and current experience in the medical/plasma donation field. Skilled in communication, multitasking, teamwork, and maintaining high safety and cleanliness standards. Experienced in obtaining vital signs including blood pressure, temperature, and other basic medical measurements. Dedicated to providing excellent service while supporting efficient workplace operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Plasma Center Technician/phlebotomist
Grifols Plasma Center
2024.02 - 2025.11
- Assist donors throughout the plasma donation process while ensuring safety and comfort.
- Record and assess donor vital signs including blood pressure, temperature, pulse, and other required measurements.
- Maintain a clean and sterile environment following strict health and safety protocols.
- Support team operations by preparing equipment, organizing donor flow, and providing accurate documentation.
- Put away dry and liquid goods in correct areas using pallet jack pulling and lifting up to 75 pounds
- Conducted thorough screening of plasma donors, ensuring adherence to safety and regulatory standards.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
- Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
- Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Crew Member / Customer Service
Bojangles
2019.05 - 2024.02
- Delivered fast, friendly service in a high-volume environment.
- Operated registers, prepared food, and maintained a clean and organized workspace.
- Trained new employees on store procedures and customer service standards.
- Demonstrated strong teamwork and problem-solving during busy shifts.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining quality standards for food preparation and presentation.
- Collaborated with team members to streamline service processes, reducing wait times during peak hours.
- Trained new crew members on operational procedures and customer service best practices to enhance team performance.
- Implemented cleanliness protocols across all workstations, contributing to a safe and sanitary dining experience.
- Resolved customer complaints by actively listening and providing timely solutions, improving overall guest experience.
- Assisted management in scheduling shifts effectively, optimizing labor resources based on anticipated demand fluctuations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Crew Member
KFC
2017.08 - 2019.05
- Provided excellent customer service while taking orders and preparing food items.
- Ensured food quality and cleanliness standards were consistently met.
- Worked efficiently in a team to meet customer demand during peak hours.
- Delivered exceptional customer service to enhance dining experience.
- Operated kitchen equipment and maintained food safety standards.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
High School Diploma -
Greenwood High School
Greenwood, SC06.2018
Certificate - Certification in Healthcare
Piedmont Technical College
Greenwood, SC08.2020
Certificate - Phlebotomy Technician
VILLAGE CAREER CENTER
Abbeville, SC04.2024
Skills
- Vital signs (BP, temperature, pulse, etc)
- Customer service
- Cash handling & POS systems
- Food safety & sanitation
- Team collaboration
- Time management
- Attention to detail
- 2-year manufacturing experience
- Donor monitoring
- Teamwork and collaboration
- Medical screening
- Plasma processing
- Patient care
- Lab safety protocols
- Phlebotomy expertise
- Venipuncture
- Butterfly venipuncture
- HIPAA regulations
- Organizational skills
- Certified in CPR/AED
- Patient confidentiality
- Electronic health records
- Phlebotomy technician (PT)
- Finger stick method
- Infection control protocols
- Patient history documentation
- Data entry
- Quality control procedures
- Biohazard policy compliance
- Arterial blood draws
- Verbal and written communication
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- File management
- Call redirection
- Adaptive problem solving
- Equipment preparation
- Workflow coordination
- Packaging and labeling
- First aid training
- GMP compliance
- Computer skills
- Positive attitude
- Good communication
- Picking and packing
- Heavy lifting
- Pallet jacks
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Money handling
- Customer service excellence
- Team leadership
Certification
- PT - Phlebotomy Technician
- DPT - Donor Phlebotomy Technician
Timeline
Plasma Center Technician/phlebotomist
Grifols Plasma Center
2024.02 - 2025.11
Crew Member / Customer Service
Bojangles
2019.05 - 2024.02
Crew Member
KFC
2017.08 - 2019.05
Certificate - Phlebotomy Technician
VILLAGE CAREER CENTER
High School Diploma -
Greenwood High School
Certificate - Certification in Healthcare
Piedmont Technical College