Teyonika Mason
Columbia
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty and service standards at Spectrum and Ally. Leveraging skills in outbound sales and patience, I contributed to continuous improvement and customer acquisition, ensuring satisfaction and repeat business through empathetic and efficient problem-solving.
Overview
2
2
years of professional experience
Work History
Outbound Customer Service Representative
Spectrum
02.2024 - Current
- Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Displayed empathy towards customers'' needs, creating a positive experience despite challenging circumstances that may have led them to reach out for assistance initially.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Ally
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
GED -
Gary Adult High School
Tampa, FL07-2012
Skills
- Patience and tolerance
- Goal oriented
- Outbound sales
- Data entry proficiency
- Continuous improvement
- Customer acquisition strategies
- Needs assessment
- Performance marketing
- Lead sourcing
Timeline
Outbound Customer Service Representative
Spectrum
02.2024 - Current
Customer Service Representative
Ally
01.2023 - 02.2024
GED -
Gary Adult High School
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