Theo Sherrod
Myrtle Beach
Summary
Dynamic professional with a proven track record in behavior modification and customer service, honed at Petco and other notable companies. Expert in leveraging creative problem-solving and positive reinforcement training to achieve exceptional results. Demonstrated success in enhancing customer engagement and sales growth, fostering strong relationships, and leading teams to exceed targets. Diligent with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
10
10
years of professional experience
Work History
Dog Trainer
Petco
07.2023 - 01.2025
- AKC CGC evaluations and certifications
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Maintained clean training arena for group classes.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
Guest Experience Specialist
Petco
09.2022 - 01.2025
- Resolved issues using PetConnect increasing customer satisfaction and efficiency.
- Addressed customer queries, utilizing troubleshooting skills to improve service response times.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
- . Ensured adherence to brand standards throughout all aspects of day-to-day operations.
In Home Health Care
Eliane Biddie
02.2020 - 09.2022
- Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
- Enhanced patient recovery times by implementing effective treatment plans and diligently monitoring progress.
- Promoted patient independence by assisting with daily living activities such as grooming, dressing, and meal preparation.
- Maintained professional relationships with patients'' families by conducting regular meetings to discuss progress, address concerns, and provide guidance on additional resources available for support.
- Worked overnight shifts to ensure the client did not leave the house due to loss of faculties.
Assistant Store Manager
Tech Stop
03.2018 - 02.2020
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Guided team members through challenges with clear communication and support.
- Analyzed sales data for informed decision-making on product placement.
- Executed merchandising strategies for increased product visibility and sales.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Sales Manager
U-Rock Broadway
03.2015 - 03.2018
- Found rare and vintage concert T-shirts for high end cliental.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Encouraged cross-training for improved versatility and team collaboration.
- Kept good relationships with our exotic vendors and had a constantly updating catalog of available merchandise
Education
GED -
Isothermal Community College
Spindale, NC07-2006
Skills
- AKC CGC evakuations
- Behavior modification
- Creative problem solving
- Obedience training
- Positive reinforcement training
- Private lesson instruction
- Customer service and engagement
- Problem-solving
- Sales expertise
- Hiring and training
- Relationship building and management
- Sales growth
Timeline
Dog Trainer
Petco
07.2023 - 01.2025
Guest Experience Specialist
Petco
09.2022 - 01.2025
In Home Health Care
Eliane Biddie
02.2020 - 09.2022
Assistant Store Manager
Tech Stop
03.2018 - 02.2020
Sales Manager
U-Rock Broadway
03.2015 - 03.2018
GED -
Isothermal Community College
Similar Profiles
Natalie MeckleyNatalie Meckley
Junior Pet Stylist at PetcoJunior Pet Stylist at Petco
Aimsley BoutotAimsley Boutot
Solutions Specialist at PetcoSolutions Specialist at Petco
Kylie ShockKylie Shock
Cashier/Merchandise Stocker at PetcoCashier/Merchandise Stocker at Petco
Vernon HardemanVernon Hardeman
Warehouse Worker at PetcoWarehouse Worker at Petco
Brian HarrisonBrian Harrison
Store Supervisor at TD BankStore Supervisor at TD Bank