Theresa Glover Spellman
Orangeburg
Summary
Accomplished leader in human services with a focus on program management and team development. Proven track record in enhancing child welfare outcomes through strategic initiatives and effective communication with stakeholders. Committed to maintaining fiscal accountability while promoting organizational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Manager I/ County Director
South Carolina Department of Social Services
St. Matthews
07.2021 - 03.2026
- Manages all staff that administer Human Services programs.
- Managed staff administering Economic Services programs such as SNAP and TANF, ensuring adherence to policies and procedures.
- Coordinates Child Protective Services, Adult Protective Services, Foster Care programs ensuring that policy and procedures are adhered to.
- Ensure proper management expenditures and record keeping of funds to maintain fiscal accountability.
- Prepare a budget for State and County funds.
- Managed financial resources by approving or disapproving expenditures based on budget guidelines.
- Work to improve County DSS resources by planning and coordinating activities with local and county government regarding facility needs and other budgeted services provided by the county.
- Addressed and resolved complaints and inquiries from clients and stakeholders to enhance service delivery.
- Facilitated County Advisory Board meetings to enhance collaboration and information sharing.
- Participates and serves on various civic and other county/regional boards and other community activities with direct relationships with DSS.
Human Services Coordinator II/ Program Coordinator
South Carolina Department of Social Services
Bamberg
04.2019 - 07.2021
- Supervise the unit of Child Protective Services and Adult Protective Services.
- Conduct interviews for newly hired staff.
- Ensure newly hired case managers are prepared for basic certification.
- Coordinate initiatives to assist counties in achieving child welfare outcomes.
- Reviewed and updated policy and procedures to enhance effectiveness.
- Provides technical assistance by responding verbally or in writing to inquiries from the public and agency personnel statewide regarding policy, procedures and data management.
- Provides consultation or technical assistance to agency staff statewide in determining a course of action for difficult cases.
- Responds to request by telephone, e-mail or in group settings.
- Completes an analysis of data and delivery of quality child welfare services at the county level as determined by the protocol for human services and participates in child welfare services qualitative reviews.
- Provides written response to state level management when there are issues with services delivery.
- Coached and mentored case managers on case practices and procedures.
- Coordinated legal staffing with the agency's legal department for cases requiring legal intervention.
- Prepare legal affidavits for court involvement.
- Work collaboratively with other state agencies and community organizations to obtain resources for clients.
Human Services Coordinator II (Performance Coach)
South Carolina Department of Social Services
Charleston
06.2013 - 04.2019
- Coordinated initiatives that enabled counties to achieve targeted child welfare outcomes.
- Provides consultation or technical assistance to agency staff statewide in determining a course of action for difficult cases.
- Delivered technical assistance by addressing inquiries from the public and agency personnel statewide regarding policy, procedures, and data management.
- Analyzed data to ensure quality delivery of child welfare services at the county level and participated in qualitative reviews of child welfare services.
- Provides technical assistance through consultation for development of agency training curriculum based on knowledge of child welfare services policy, procedures, and good practice.
- Provides technical assistance on federal data reporting requirements for foster care (AFCARS).
- Understanding and advocacy of federal, state and agency child welfare outcomes.
- Evaluated policy and procedures for compliance.
- Reviews and develops an understanding of current and emerging state and federal statutes to maintain expertise in human services.
- Prepared detailed reports to summarize findings and recommendations.
Human Services Coordinator 1
South Carolina Department of Social Services
Columbia
07.2012 - 06.2013
- Supervised 6 to 10 case managers in Child Protective Services, ensuring quality in-home treatment for families.
- Ensure that treatment plans are individualized to meet each family's needs.
- Collaborated with case managers to assess safety of children in environments and provided strategic direction for case management.
- Recommended actions on cases requiring court involvement to ensure timely legal intervention.
Senior Human Service Specialist II
South Carolina Department of Social Services
Bamberg
07.2006 - 07.2012
- Assessment worker for Child Protective Services and Adult Protective Services.
- Treatment Worker for Child Protective Services and Adult Protective Services.
- Foster Care Worker for Child Protective Services.
- Analyzed family dynamics to identify risks impacting children's safety.
- Researched and recommended resources to enhance family stability.
Medicaid Eligibility Specialist
South Carolina Department of Health & Human Services
Barnwell
08.2005 - 07.2006
- Applied knowledge of Family Independence and Supplemental Security Income programs to effectively support clients.
- Assisted potential beneficiaries in navigating health insurance options to secure coverage.
- Developed comprehensive disability reports and referrals through thorough patient engagement.
Customer Services Representative/Billing Lead Worker
Family Health Center
Denmark
07.2001 - 08.2005
- Provided telephone support for billing issues, eligibility inquiries, and payment arrangements, enhancing customer satisfaction.
- Supervised 10 customer service receptionists, ensuring accurate entry of medical insurance billing codes and maintaining compliance.
- Assisted patients with appointment scheduling and inquiries at Family Health Center.
- Managed patient records and ensured data accuracy in the electronic system.
- Coordinated communication between patients and healthcare providers effectively.
Receptionist
Denmark Medical Center
Denmark
11.1998 - 07.2001
- Operated 6-line telephone switchboard to answer, screen, and forward calls while providing information, taking messages, and scheduling appointments efficiently.
- Delivered professional customer service to patients during check-in and check-out, enhancing overall patient experience.
- Managed billing processes to ensure accuracy in patient invoicing, contributing to financial integrity.
Education
M.A. Degree - Human Services
Webster University
St. Louis, Missouri01-2020
B.A. Degree - Sociology Major – Criminal Justice
Claflin University
Orangeburg, SC01-2005
A.A. Degree - Human Services
Denmark Technical College
Denmark, SC01-2001
High School Diploma -
Bamberg Ehrhardt High School
Bamberg, SC01-1995
Skills
- Program management
- Project management
- Project Management Tools
- Budget preparation
- Policy writing
- Leadership
- Conflict Resolution
- Communication
Certification
- Child Welfare Services
- Adult Protective Services
Timeline
Program Manager I/ County Director
South Carolina Department of Social Services
07.2021 - 03.2026
Human Services Coordinator II/ Program Coordinator
South Carolina Department of Social Services
04.2019 - 07.2021
Human Services Coordinator II (Performance Coach)
South Carolina Department of Social Services
06.2013 - 04.2019
Human Services Coordinator 1
South Carolina Department of Social Services
07.2012 - 06.2013
Senior Human Service Specialist II
South Carolina Department of Social Services
07.2006 - 07.2012
Medicaid Eligibility Specialist
South Carolina Department of Health & Human Services
08.2005 - 07.2006
Customer Services Representative/Billing Lead Worker
Family Health Center
07.2001 - 08.2005
Receptionist
Denmark Medical Center
11.1998 - 07.2001
M.A. Degree - Human Services
Webster University
B.A. Degree - Sociology Major – Criminal Justice
Claflin University
A.A. Degree - Human Services
Denmark Technical College
High School Diploma -
Bamberg Ehrhardt High School