Thomas Benedetti
Account Manager
Charleston,SC
Summary
Motivated and results-driven professional with over 3 years of experience in project management and customer service within the building maintenance industry. I have a strong track record of leading teams, managing customer and vendor relationships, and ensuring high service standards. Committed to continuous self-improvement, I strive to enhance both my work ethic and technical skills, including proficiency in Microsoft Office and project management tools. My goal is to leverage my leadership abilities and technical expertise to drive operational efficiency and contribute to the overall success of the company.
Overview
6
6
years of professional experience
3
3
Languages
Work History
District Manager
KBS Services
, SC
05.2023 - Current
- Successfully managed customer and vendor relationships across the Charleston, Hilton Head, and Savannah areas, ensuring consistent communication and satisfaction through monthly and quarterly visits with district and regional management, strengthening long-term partnerships.
- Led and coordinated a team of over 70 employees across multiple locations, ensuring proper staffing levels, training, and performance management. This contributed to a significant improvement in service delivery and customer satisfaction, resulting in a 20% increase in customer retention across the region.
- Optimized operational efficiency by creating and maintaining delivery plans, sourcing vendors, and ensuring timely project completion. Managed P&L statements to ensure expenses stayed within budget while meeting service requirements, achieving cost savings of 15% in the first year.
- Provided hands-on leadership in emergency situations, stepping in to support crews when needed and ensuring smooth operations during staff shortages. This proactive approach ensured minimal disruption and maintained high service standards.
Project Supervisor
KBS Services
02.2022 - 04.2023
- Managed operations across 9 stores (Target, JCPenney, and Belk) in the Charleston area, ensuring high-quality execution of cleaning and maintenance services. Conducted daily inspections and promptly resolved deficiencies, resulting in a 95% customer satisfaction rate and contributing to market growth by acquiring additional clients.
- Built and led a solid, skilled team by coordinating training programs and equipping team members with expertise in floor care techniques, including buffer operations, scrubber use, strip and wax procedures, and more. This strengthened team efficiency and expanded the company’s reputation for excellence.
- Oversaw and executed large-scale projects on a monthly, quarterly, and annual basis, ensuring all deadlines were met while maintaining top-notch quality standards. These efforts boosted client trust and led to the expansion of services across Charleston.
Mountain Section Manager
Decathlon
02.2019 - 01.2021
- Developed and executed strategic plans for the Mountain Sports category, leading my team to achieve a 15% increase in sales through market analysis and competitor research.
- Optimized product assortments and pricing strategies, guiding my team to improve profitability and enhance customer satisfaction.
- Led cross-functional teams to forecast demand and launch marketing campaigns, boosting brand visibility and customer engagement.
Education
Business English
Platzi
11-2023
Associate of Science - Project Management
University Francisco José De Caldas
Bogota, Colombia 05.2001 -
Skills
- Bilingual Communication
- Management Experience
- Staffing and Team Coordination
- Budget Management
- Proficient in Microsoft Office and Computer Systems
- Client Relationship Management
- Project Management and Planning
- Compliance Knowledge (OSHA, State/Federal Regulations)
- Vendor and Supplier Coordination
Timeline
District Manager
KBS Services
05.2023 - Current
Project Supervisor
KBS Services
02.2022 - 04.2023
Mountain Section Manager
Decathlon
02.2019 - 01.2021
Associate of Science - Project Management
University Francisco José De Caldas
05.2001 -
Business English
Platzi
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