Thomas Chapman Jr
Gaston
Summary
Dynamic Customer Service Coordinator II at Ryder System Inc. with proven expertise in complaint resolution and data entry. Recognized for enhancing customer satisfaction through effective communication and innovative inventory management solutions. Skilled in scheduling and documentation management, consistently driving improvements in service delivery and operational efficiency.
Overview
26
26
years of professional experience
Work History
Customer Service Coordinator II
Ryder System Inc.
Columbia
11.2023 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Identified potential opportunities for improvement within the customer service department.
- Monitored documentation procedures to maintain consistent policies and current records.
- Performed data entry tasks related to customer accounts and order processing.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints or answered customers' questions.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Parts Coordinator
Ryder Truck Rental
Lorton
04.2001 - 11.2023
- Conducted regular audits of parts inventory to ensure accuracy.
- Compiled information related to part numbers, descriptions, suppliers into an electronic database.
- Implemented a system of barcoding products for easy identification and tracking.
- Implemented inventory control systems to track parts usage and reduce waste.
- Developed and implemented procedures for tracking inventory levels.
- Managed employee schedules and daily assignments.
- Created reports on current stock levels, cost analysis, and trends in ordering patterns.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Generated invoices upon completion of outgoing shipments.
- Analyzed parts performance data to identify trends and make informed purchasing decisions.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Created and sent price quotes to potential customers.
- Restocked merchandise, constructed promotional displays and updated signage.
Service Island
Ryder Truck Rental
Lorton
08.1999 - 04.2001
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Gar-Field High School
Woodbridge, VA06-1998
Skills
- Customer service
- Data entry
- Inventory management
- Scheduling
- Documentation management
- Complaint resolution
Timeline
Customer Service Coordinator II
Ryder System Inc.
11.2023 - Current
Parts Coordinator
Ryder Truck Rental
04.2001 - 11.2023
Service Island
Ryder Truck Rental
08.1999 - 04.2001
High School Diploma -
Gar-Field High School
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