Thomas Forbes

In my role with Unifi Aviation, I supported both Delta and Spirit Airlines by providing exceptional customer service and ensuring safe, efficient airport operations. I assisted passengers at check-in, boarding, and arrival, handled ticketing and baggage services, and navigated flight changes and delays with empathy and professionalism. As a certified Complaint Resolution Official (CRO), I resolved disability-related concerns in full compliance with DOT regulations. I also coordinated closely with flight crews, ramp agents, and dispatch, managing flight documentation, fuel slips, and weight and balance data while maintaining strict adherence to TSA, FAA, and airline procedures. This role required clear communication, quick problem-solving, and a strong commitment to safety, service, and teamwork—skills I look forward to bringing to a flight attendant position with Delta.

• Served as the key link between gate, ramp, and flight crews to ensure on-time performance.
• Certified CRO, resolving disability-related concerns with professionalism and empathy.
• Oversaw boarding, dispatch paperwork, and direct communication with pilots.
• Unifi Aviation

• Assisted passengers with check-in, seating, boarding, and flight changes.
• Ensured compliance with airline and TSA policies while maintaining a positive travel experience.
• Unifi Aviation

At Unifi Aviation, contracted with Spirit Airlines, I advanced from Ramp Agent to Ramp Lead and Ramp Trainer, playing a key role in ground operations and crew development. I led ramp teams in executing safe, on-time aircraft turnarounds, including baggage handling, aircraft loading/unloading, and equipment operation, while enforcing strict compliance with FAA, TSA, and airline safety protocols. As a Lead, I directed ramp workflow, communicated with flight crews and gate agents, and supported accurate weight and balance procedures to maintain smooth departures. In my role as a Trainer, I was responsible for onboarding and mentoring new agents, providing hands-on instruction in ramp procedures and equipment use, and ensuring team members met operational and safety standards. I also helped develop and update training materials to enhance team efficiency and safety awareness. This experience strengthened my leadership, time management, and crisis response skills in high-pressure, time-sensitive environments.