Thomas Gonzalez
Conway
Summary
Organized Manager bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in customer service and computers and ability to quickly learn new processes.
Overview
1
1
Certification
15
15
years of professional experience
Work History
General Manager
Logan’s Roadhouse
08.2022 - Current
- Led daily operations to ensure exceptional guest experiences and efficient service delivery.
- Developed and implemented training programs to enhance staff performance and customer satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Analyzed sales trends to inform menu adjustments and promotional strategies for increased revenue.
- Oversaw budget management, ensuring alignment with financial goals while maintaining quality standards.
Dining Room Manager
Logan's Roadhouse
08.2020 - 08.2022
- Regularly engage diners during meals to spot problems in service or food early
- Create and implement better service methods leading to higher table turnovers and shorter wait times for diners.
- Enforce quality, safety and sanitation standards to keep the foodservice operation compliant.
- Train and mentor food service works to achieve maximum team quality and efficiency.
- Interview job applicants, processed new hire paperwork, and provided on-the-job training.
- Model excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
- Maintain the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.
- Engage dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.
Bar Manager
Logan's Roadhouse
07.2018 - 08.2020
- Implemented an improved inventory management system to enhance the accuracy of tracking stock on hand.
- Reconciled records of sales versus beverage costs to identify current or potential theft.
- Engaged with dissatisfied customers, sought resolutions, and addressed issues with staff.
- Met with beverage sales personnel to identify new and popular product offerings.
Assistant Manager/Head Lifeguard
Elite Pool and Fitness
05.2011 - 09.2013
- Developed and maintained effective working relationships with team members, management, and customers.
- Evaluated the performance of associates and mentored underperforming employees on ways to improve.
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
- Ensured all customers received friendly, quick, and efficient service.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
Education
High School Diploma -
Holy Cross High School
Flushing, NYBiology/Pre-med
St. John's University
Flushing, NYSkills
- Service Management
- Work scheduling
- Customer Service
- Operations management
- Inventory management
- Employee supervision
- Dedicated and hard working
Certification
Serve Safe Certified
Timeline
General Manager
Logan’s Roadhouse
08.2022 - Current
Dining Room Manager
Logan's Roadhouse
08.2020 - 08.2022
Bar Manager
Logan's Roadhouse
07.2018 - 08.2020
Assistant Manager/Head Lifeguard
Elite Pool and Fitness
05.2011 - 09.2013
Biology/Pre-med
St. John's University
High School Diploma -
Holy Cross High School