Thomas Hershman
Gray Court
Summary
Highly motivated maintenance technician. Proficient in forklift repair and maintenance and highly skilled in automotive repair and maintenance. Willing to learn and have the will to work on anything. Proficient in electrical diagnostics and troubleshooting. Excellent with hydraulic repair, diagnosis, and plumbing. Skilled welder with MIG and Stick systems. Proficient in hydraulic and electric schematics. Excellent at communication and customer satisfaction. Have the ability to make my own schedule, stay organized, and plan ahead.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Lead Field Service Technician
Crown Lift Trucks
Gray Court
08.2022 - Current
- Diagnosed mechanical issues in lift trucks to ensure optimal performance.
- Performed routine maintenance on equipment to maintain safety standards.
- Collaborated with team members to troubleshoot complex service problems.
- Trained junior technicians on best practices and safety protocols.
- Managed service calls and scheduled appointments for customer convenience.
- Documented service reports and maintained accurate maintenance records.
- Communicated effectively with clients to explain repairs and service needs.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Performed annual and preventive system service maintenance.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Observed field safety protocols to prevent injuries and accidents.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Operated hand tools and power equipment according to corporate safety procedures.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Maintained equipment performance by cleaning and lubricating components.
- Disassembled and reassembled hydraulic, pneumatic, and mechanical equipment for inspection.
- Traveled to field locations to evaluate equipment and performance.
- Managed escalated customer complaints in a timely manner.
- Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.
Education
Certification Of Diesel Technology - Diesel Technology
Lincoln College of Technology
Nashville, TN 06.2021 - 07.2022
Skills
- Equipment maintenance
- Hydraulic repair
- Troubleshooting complex issues
- Safety protocol compliance
- Service call management
- Team collaboration
- Customer relationship management
- Effective communication
- Problem solving
- Training junior technicians
- Attention to detail
- Mechanical aptitude
- Field repairs
- Electrical systems
- Power tools operation
- Courteous and professional
- Mechanical background
- Environmental safety
- Work orders
- Electrical troubleshooting
- Installation and maintenance
- Proficient in [software]
- Fault diagnosis
- Equipment Repair
- Safety assessment
Timeline
Lead Field Service Technician
Crown Lift Trucks
08.2022 - Current
Certification Of Diesel Technology - Diesel Technology
Lincoln College of Technology
06.2021 - 07.2022