Thomas Lanier
Clover
Summary
Dynamic Outside Plant Technician with AT&T, skilled in diagnosing complex issues and enhancing network security through vulnerability assessments and incident response management. Proven ability to collaborate effectively and adapt quickly, ensuring operational efficiency and customer satisfaction. Expertise in cybersecurity frameworks and a strong commitment to safety protocols.
Competent Telecommunications Technician bringing 25 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
33
33
years of professional experience
Work History
Outside Plant Technician
AT&T
08.2015 - Current
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Read blueprints and schematics to correctly place equipment.
Service Technician
AT&T
05.2000 - 08.2015
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Calibration Technician
USAF
06.1992 - 09.1999
- Applied safety and electrical code regulations on every job.
- Checked and verified calibration data sheets for technical accuracy based on specifications and approved procedures.
- Notified customers of calibration statuses and issues.
- Troubleshot laboratory instruments using manufacturer-approved methods.
- Retrieved customer equipment to perform calibrations, returning upon completion.
- Documented calibration program activities and maintained up-to-date records for all completed work.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Certificate - Cybersecurity Certificate
IBM
Orlando, FL12-2024
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Georgia Military College
Milledgeville, GA08-1994
Skills
- Security protocols
- Cryptography knowledge
- Incident response management
- Security monitoring
- Vulnerability assessment
- Penetration testing
- Cybersecurity frameworks
- Cloud security
- Threat hunting
- Network security
- Malware analysis
- Programming languages
Timeline
Outside Plant Technician
AT&T
08.2015 - Current
Service Technician
AT&T
05.2000 - 08.2015
Calibration Technician
USAF
06.1992 - 09.1999
Certificate - Cybersecurity Certificate
IBM
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Georgia Military College
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