Thomas Zingerella

• Led guest experience initiatives to enhance customer satisfaction and loyalty.
• Implemented training programs for staff to improve service delivery and efficiency.
• Analyzed guest feedback to identify trends and recommend operational improvements.
• Coordinated cross-departmental efforts to improve guest experience and resolve issues promptly.
• Remedied issues quickly and effectively through active listening, and dynamic communication skills.

• Part-time Banquet Supervisor. I stepped down from my full-time role as banquet manager to pursue Real Estate career interests. I have determined that food and beverage is my true passion.
• Supervised banquet staff, ensuring high service standards and guest satisfaction.
• Coordinated event logistics, maintaining effective communication with clients and vendors.
• Trained new employees on service protocols and operational procedures.

• Responsibilities include assisting in and organizing real estate transactions. Coordinating open houses- arranging meetings with potential buyers and scheduling property showings. Interviewing buyers and understanding what the buyer is looking for in a new property. Negotiating offers on behalf of the buyer and property repair requests. Drafting and reviewing contracts and helping buyers through the closing process.
• Fostered a strong sense of trust with clients by consistently demonstrating professionalism, integrity, and expertise in the field of real estate sales.

Guest facing representative of this historical hotel where impeccable service is the standard.

• Responsibilities include hiring and training of banquet staff. Scheduling staff for all banquet events, ordering of all supplies - glass, china, flatware for the entire hotels Food and Beverage operations. Maintain inventory of banquet operating consumable supplies- soda, water, note pads, linens, etc. Developed and maintain inventory systems using Microsoft excel. Track and forecast business volume using Delphi catering software. Meet with sales team regularly to discuss events and Banquet Event Orders. Strong focus on quality control and 100% guest satisfaction.
• Guest facing representative of this historical hotel where impeccable service is the standard.
• Managed banquet operations, ensuring seamless execution of events and guest satisfaction.
• Coordinated with culinary staff to develop customized menus aligning with client preferences.

• Hands on managment of set up details of 40+ wedding events annually. Coordinate transport of equipment and décor from warehouse to various wedding venues in the Charleston area. Responsible for logistics on details such as hanging and powering chandeliers in various venus throughout Charleston, designing lighting layout for uplighting event spaces, trees, and hanging café lights. Event sets including lounge type seating arrangements, tables, chairs, linens, specialty fabric draping. Using carpentry skills to construct a multitude of décor structures such as arbors, and Chuppah.
• Streamlined operational workflows to enhance efficiency and reduce processing time.