Thomas M Harrison
Columbia
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
14
14
years of professional experience
1989
1989
years of post-secondary education
Work History
Branch Manager
TD Bank
Columbia
03.2021 - 03.2026
- Managed daily branch operations and ensured efficient workflow.
- Led team in providing exceptional customer service and support.
- Oversaw staff training and development programs to enhance performance.
- Participated in community events to promote brand awareness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Assistant Manager
TD Bank
Columbia
11.2018 - 03.2021
- Assisted in managing daily operations and workflow at a leading financial institution.
- Supported staff training and development to enhance team performance and service quality.
- Coordinated customer service initiatives to improve client satisfaction and engagement.
- Implemented process improvements to enhance efficiency in branch activities and services.
- Developed marketing strategies to promote banking products and increase customer outreach efforts.
Personal Banker
TD Bank
Columbia
03.2012 - 11.2018
- Assisted customers with account inquiries and banking services.
- Recommended financial products based on customer needs and preferences.
- Processed loan applications and conducted credit assessments.
- Developed strong relationships with clients to build trust and loyalty.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
Hammond Academy
Columbia , SCSome College (No Degree) -
Midlands Technical College
Skills
- Branch operations
- Staff training
- Customer relationship management
- Financial product knowledge
- Business development
References
References available upon request.
Timeline
Branch Manager
TD Bank
03.2021 - 03.2026
Assistant Manager
TD Bank
11.2018 - 03.2021
Personal Banker
TD Bank
03.2012 - 11.2018
Hammond Academy
Some College (No Degree) -
Midlands Technical College