Tia Coard
Easley
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Greenville Technical College
04.2024 - Current
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Managed enrollment processes, ensuring compliance with state regulations and standards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative III
Truist
05.2019 - 02.2024
- Transitioned from a frontline customer service role to a leadership position, providing guidance and support to 15 call center team members.
- Managed and oversaw a team of 15 call center representatives.
- Provided team with accurate, up to date information and solutions.
- Recognized for outstanding dedication and consistently exceeding performance goals.
- Selected for special projects and cross-departmental initiatives, demonstrating strong leadership and problem-solving abilities.
CSR/Technical Representative II
Gannett
11.2007 - 12.2018
- Provided comprehensive customer support via telephone, addressing inquiries about products and services.
- Efficiently processed orders, cancellations, and account changes, ensuring accuracy and customer satisfaction.
- Regularly recognized for meeting and exceeding AHT and Quality Assurance goals.
- Utilized troubleshooting skills to assist customers with website navigation and technical issues.
- Resolved customer complaints promptly and effectively, maintaining a high level of professionalism.
- Communicated with customers to provide information and support, ensuring a positive customer experience.
- Managed customer accounts and processed orders accurately and efficiently.
- Handled escalated customer complaints with tact and diplomacy, achieving satisfactory resolutions.
Education
High School Diploma -
Southside High School
Greenville, Sc06-1999
Timeline
Customer Service Representative
Greenville Technical College
04.2024 - Current
Customer Service Representative III
Truist
05.2019 - 02.2024
CSR/Technical Representative II
Gannett
11.2007 - 12.2018
High School Diploma -
Southside High School
Similar Profiles
John MimsJohn Mims
Student at Greenville Technical CollegeStudent at Greenville Technical College
Crystal McbeeCrystal Mcbee
Administrative Coordinator at Greenville Technical CollegeAdministrative Coordinator at Greenville Technical College
Daniel ThompsonDaniel Thompson
School Custodian at Greenville Technical CollegeSchool Custodian at Greenville Technical College
Daniel SaxonDaniel Saxon
Store Manager at Get Weird Smoke ShopStore Manager at Get Weird Smoke Shop
Ryan GrayRyan Gray
Mechanic at Self-employeedMechanic at Self-employeed