Tia McKenzie
Ridgeway
Summary
Resourceful and detail-oriented administrative professional with over 17 years of experience in customer-facing roles, including customer service, sales, and administrative support. Proficient in managing inventory, providing exceptional customer service, and implementing quality control measures. Possesses a strong background in administrative roles, including experience as an assistant manager, receptionist, and administrative assistant.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Take 5 Oil Change
Columbia, SC
09.2023 - Current
- Manage inventory levels by monitoring stock levels and making sure orders were placed in timely manner
- Ensure compliance with safety regulations
- Provide exceptional customer service by promptly responding to inquiries or complaints from clients regarding services
- Implement quality control measures
- Train new service technicians, providing guidance on technical issues and fostering their professional growth within the organization
Lead Sales Associate/Keyholder
Dollar General
Ridgeway, SC
01.2021 - 09.2023
- Served as the keyholder, responsible for opening and closing the store, handling cash deposits, and ensuring security protocols were followed
- Developed and maintained strong relationships with customers
- Resolved customer complaints or concerns promptly and effectively
Administrative Assistant/Receptionist
Griffin Greenhouse Supplies
Morgantown, PA
02.2020 - 04.2020
- Coordinated office operations, ensuring efficient scheduling and communication across departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared and calculated monetary deposits
Visitors Experience Coordinator
Goggle Works
Reading, PA
07.2016 - 01.2020
- Assisted customers with navigation of the building
- Provided necessary information to visitors and vendors
- Provided administrative support to senior executives
- Managed incoming calls and responded promptly and professionally to emails
Customer Service Representative
The Loomis Company
Wyomissing, PA
04.2018 - 10.2019
- Resolved customer inquiries and complaints via phone, email, and chat channels.
- Assisted members with medical insurance claims, benefits, and navigation of website
- Received incoming correspondences from members/medical providers to be reviewed for appeals
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Intake Coordinator
Pittsburgh Pastoral Institute
Pittsburgh, PA
06.2010 - 03.2011
- Answered and made phone calls to new clients
- Obtained client information and verified insurances
- Prepared and calculated monetary deposits
- Scheduled appointments with clients or customers based on availability of staff members
Education
Associate of Arts - Accounting
Reading Area Community College
Reading, PA08-2017
Skills
- Inventory management
- Expense management
- Management
- Quality control
- Bookkeeping and Accounting
- Improving operational efficiency
- Verbal and written communication
- Problem-solving
Certification
- Certified Lead Technician October 2023 to Present
Timeline
Assistant Store Manager
Take 5 Oil Change
09.2023 - Current
Lead Sales Associate/Keyholder
Dollar General
01.2021 - 09.2023
Administrative Assistant/Receptionist
Griffin Greenhouse Supplies
02.2020 - 04.2020
Customer Service Representative
The Loomis Company
04.2018 - 10.2019
Visitors Experience Coordinator
Goggle Works
07.2016 - 01.2020
Intake Coordinator
Pittsburgh Pastoral Institute
06.2010 - 03.2011
Associate of Arts - Accounting
Reading Area Community College