Letia Thomas
Florence
Summary
Experienced customer service and claims processing professional with 9+ years in mailroom operations, financial document handling, and client communication. Skilled in Excel reporting, payment tracking, and resolving customer inquiries related to claims and check status.
Overview
11
11
years of professional experience
Work History
Senior Mailroom Specialist / Claims Processing Associate
Assurant
01.2017 - Current
- - Process daily claims for Miami clients ensuring accuracy and timeliness.
- - Handle outbound calls regarding check status and payment inquiries.
- - Maintain Excel spreadsheets for tracking returned checks and claims updates.
- - Prepare weekly Friday reports for management review.
- - Support accounting-related tracking of payments and financial documents.
- - Manage high-volume mailroom operations and sensitive documentation.
Customer Service Representative
Blue Cross Blue Shield (BCBS)
01.2015 - 01.2016
- - Made outbound calls to veterans regarding appointments and scheduling.
- - Contacted providers to resolve missed appointments.
- - Maintained accurate records and updated scheduling systems.
- - Provided professional customer support for healthcare clients.
Education
Associate Degree - Early Childhood Education
Post University
01-2021
Associate of Science -
Wilson High School
Florence Sc01-2008
Skills
- Customer Service
- Accounting Support
- Claims Processing
- Excel Reporting
- Data Entry
- Outbound Calls
- Payment Tracking
- Record Management
Timeline
Senior Mailroom Specialist / Claims Processing Associate
Assurant
01.2017 - Current
Customer Service Representative
Blue Cross Blue Shield (BCBS)
01.2015 - 01.2016
Associate Degree - Early Childhood Education
Post University
Associate of Science -
Wilson High School