Tianna Duran
Lexington,SC
Summary
Professional and hardworking server. Experienced with restaurant operations and guest services, bringing a keen eye for detail and focus on enhancing customer satisfaction. Successful at building relationships with customers to increase loyalty and repeat business. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Manager / Server
Ephesus Mediterranean Grill & Bakery / Coffee Shop
02.2017 - 01.2025
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Knowledge and experience with Clover POS, including communication with technical support.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Cultivated warm relationships with regular customers.
Recruiting Assistant *Remote*
South Pacific Field Services
05.2016 - 01.2017
- Scheduled interviews for applicants and onboarding for new hires and verify qualifications.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Communicated with applicants across various stages of hiring process.
Front Desk Receptionist
Shear Sailing Hair Salon & Tanning
03.2014 - 12.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Hillsboro High School
Hillsboro, MO05.2013
Skills
- Cash handling
- Multitasking and organizational skills
- Exceptional communication
- Training employees
- Food safety compliance
- Food and beverage preparation
- Espresso machine operation
- Espresso preparation
- Calm demeanor
- Workstation maintenance
- Menu memorization
- High volume dining
- Wine service
- POS system operations
- Cleaning and sanitizing
- Strong leadership
- Willingness to learn
- Positive and friendly attitude
- Teamwork and collaboration
- Attention to detail
- Responsible and trustworthy
Timeline
Manager / Server
Ephesus Mediterranean Grill & Bakery / Coffee Shop
02.2017 - 01.2025
Recruiting Assistant *Remote*
South Pacific Field Services
05.2016 - 01.2017
Front Desk Receptionist
Shear Sailing Hair Salon & Tanning
03.2014 - 12.2015
High School Diploma -
Hillsboro High School
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