Tiara Paul
West Columbia
Summary
Dedicated and accomplished healthcare professional with 10 years of experience in patient care, clinical management, and healthcare administration. Skilled in delivering compassionate care, optimizing operational efficiency, and achieving exceptional patient outcomes. Proven ability to lead multidisciplinary teams and collaborate effectively with healthcare professionals to ensure the highest standards of service delivery. Seeking to leverage extensive expertise and leadership acumen in a challenging healthcare environment.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator/Interim Office Manager
Hospital For Special Surgery
06.2022 - 06.2024
- Manage physicians’ office and surgical schedule, including obtaining authorizations/certifications for treatments and diagnostic procedures.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff on scheduling, phone etiquette and other office duties.
- Facilitate communication between physician and hospital departments, department management and patients.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
HSS Connect Representative
Hospital For Special Surgery
09.2020 - 06.2022
- Triage, counsel and refer new and existing patients to HSS physicians using an automated referral system
- Connect patients to an appropriate physician based on the physician’s schedule and specialty
- The patients’ preference, condition and insurance
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Customer Service Liaison III
Montefiore CMO
03.2015 - 09.2020
- Manage a high volume workload within a deadline driven environment
- Manage physicians’ schedules for multiple departments to triage a high volume of calls, Registered and scheduled patients for multiple specialties
- Met customer call guidelines for service levels, handle time and productivity.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
H.S. Diploma -
Thurgood Marshall Academy
06.2007
Skills
- Organizational Skills
- Training and mentoring
- Team Supervision
- Scheduling and Coordinating
- Healthcare management
Timeline
Patient Care Coordinator/Interim Office Manager
Hospital For Special Surgery
06.2022 - 06.2024
HSS Connect Representative
Hospital For Special Surgery
09.2020 - 06.2022
Customer Service Liaison III
Montefiore CMO
03.2015 - 09.2020
H.S. Diploma -
Thurgood Marshall Academy
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