Tiea Beard
Irmo
Summary
Dynamic and self-motivated professional with a strong foundation in interpersonal communication and document creation, including reports, letters, presentations, and forms. Proven ability to enhance productivity across departments by implementing efficient processes and optimizing office operations. Eager to leverage skills in the medical or healthcare field, demonstrating a commitment to excellence and keen attention to detail. Proficient in MS Excel, MS Word, and MS PowerPoint, with a typing speed of 35 WPM, complemented by exceptional time management and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unit Secretary
National Healthcare
01.2019 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained current and accurate medical records for patients.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Cash Application Specialist
Lexington Medical Center
01.2020 - 08.2023
- Accepting and processing assigned batches electronically within the Professional billing module; correcting remittance errors generating after processing
- Monitors and corrects errors routed to professional billing work queues; responsible for correcting errors and clearing
- G work queues regularly
- Posts self-pay remittance files to respective guarantor accounts in the system
- Manually posts EOB files and paper checks received from the lockbox; posts denial information and other pertinent follow-up information
- Closes each batch by verifying all payments have been posted appropriately and reconciled to the cash control amount specified
- Assist where necessary with end of month reconciliation procedures
- Responsible for posting insurance recoupment using designated debit or credit payment codes
- Increased accuracy of invoice matching through regular system updates and data validation procedures.
- Achieved consistent customer satisfaction through proactive communication and problem resolution.
Unit secretary
NHC National Healthcare of Parklane
05.2017 - 02.2019
- Provided surgical and medical consults for patients
- Compiled patient information needed for medical staff from various medical services.
- Assignment of room and beds for new admissions
- Operated switchboard handling inbound calls from clientele or family member.
- Ordered medical procedures through network utilizing Microsoft Excel, Outlook.
- Assisted in coding, finalizing and auditing the patient charts after discharge.
- Inventory of medical supplies and ordering as needed.
Certified Nurse Assistant
Millennium Post-Acute Nursing Home and Rehab
01.2016 - 05.2017
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses
- Gathered information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Observed or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, and standing, walking, or exercising
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by supervisory staff
- Reminded patients to take medications or nutritional supplements
- Reviewed patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
Behavioral Health Assistant
Department of Mental Health
03.2010 - 04.2016
- Assisted clients with medication, transportation to and from appointment and community outing by company approved van
- Increased clients' participation in group activities aimed at improving their social skills and mental health
- Handled crisis intervention as necessary but not limited to conflict resolution, one on one or group counseling at the group home
Customer Service Representative
Caring Inc
05.2008 - 10.2010
- Assisted at home health agency
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Ordered tests that could determine the causes of product malfunctions
Education
Associate of Science - Medical Administrative Assistant, Health Sciences
Ultimate Medical Academy
01.2017
Skills
- Accounts receivable management
- Understanding of physiology
- Proficient in processing receivables
- Cognitive support
- Proficient in ICD-10 classification
- Comprehensive anatomy understanding
- Billing accuracy assurance
- Accurate CPT coding
- Skilled in maintaining order
- Effective incoming call management
- Organized scheduling coordination
- Confidentiality compliance expertise
Certification
- CPR
- Certified Nursing Assistant (CNA)
Additional Information
- Basic Coding Skills for ICD/CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing Cycle Claims Appeal Process
- Electronic Health Records
- EHR / EMR
- Greenway
- Computer Information Systems
- HIPAA Compliance
- Anatomy & Physiology
- Meaningful Use
- ICD-9/ICD-10
- Medical Billing
- Medical Records Management Release of Information
- Medical Laws & Ethics
- Principles of Management
- Patient Registration
- Medical Transcription
- Office Accounting
- Pathophysiology for Medical Office
Timeline
Cash Application Specialist
Lexington Medical Center
01.2020 - 08.2023
Unit Secretary
National Healthcare
01.2019 - Current
Unit secretary
NHC National Healthcare of Parklane
05.2017 - 02.2019
Certified Nurse Assistant
Millennium Post-Acute Nursing Home and Rehab
01.2016 - 05.2017
Behavioral Health Assistant
Department of Mental Health
03.2010 - 04.2016
Customer Service Representative
Caring Inc
05.2008 - 10.2010
Associate of Science - Medical Administrative Assistant, Health Sciences
Ultimate Medical Academy
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