Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tierra Smith

Gaffney

Summary

Dynamic professional with extensive expertise in customer service and human resources, particularly at Hudson Automotive Group. Demonstrated success in onboarding coordination and employee relations, supported by exceptional multitasking and active listening abilities. Acknowledged for elevating customer satisfaction and streamlining processes, fostering a positive work environment and enhancing operational efficiency.

Overview

7
7
years of professional experience

Work History

Substitute Teacher

Cherokee County School District
09.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Order Filler / Warehouse Stocker

Dollar General Distribution Center
07.2024 - Current
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Human Resource Coordinator

Hudson Automotive Group
01.2024 - 03.2024
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.

BDC Service Representative

Vic Bailey Automotive Group
01.2019 - 12.2023
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
  • Reduced no-show rates by diligently confirming appointments via phone or email reminders.
  • Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
  • Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
  • Maintained accurate records of customer interactions, improving database quality and facilitating targeted follow-ups.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
  • Streamlined appointment scheduling for improved time management and increased service appointments.
  • Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.
  • Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
  • Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Opened new accounts and documented personal, demographic, and payment information in system.

Call Center Representative

Chartspan Medical Technologies
07.2018 - 01.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Education

Associates in Business Administration - Business

Virginia College of Spartanburg
Spartanburg, SC
03.2017

High School Diploma - undefined

Gaffney High School
Gaffney, SC
05.2010

Skills

  • Recordkeeping and confidentiality
  • Employee relations
  • Onboarding coordination
  • Microsoft Office and DocuSign proficiency
  • Active listening and follow-up
  • Critical thinking skills
  • Computer proficiency
  • Call center expertise
  • Professional telephone etiquette
  • Customer relationship management
  • Adaptable
  • Student engagement
  • Multitasking and organization

Timeline

Substitute Teacher

Cherokee County School District
09.2024 - Current

Order Filler / Warehouse Stocker

Dollar General Distribution Center
07.2024 - Current

Human Resource Coordinator

Hudson Automotive Group
01.2024 - 03.2024

BDC Service Representative

Vic Bailey Automotive Group
01.2019 - 12.2023

Call Center Representative

Chartspan Medical Technologies
07.2018 - 01.2019

High School Diploma - undefined

Gaffney High School

Associates in Business Administration - Business

Virginia College of Spartanburg

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