Tiesha Gary
Spartanburg
Summary
Dedicated Manufacturing Production Associate with over 10 years of experience in optimizing assembly line operations and enhancing team collaboration. Expertise in conflict resolution and customer service, consistently ensuring adherence to safety standards and quality control measures.
Overview
17
17
years of professional experience
Work History
Manufacturing Production Associate
BMW Manufacturing
Greer, SC
12.2015 - Current
- Operated advanced manufacturing equipment to produce high-quality automotive components.
- Collaborated with team members to ensure efficient assembly line operations and workflow optimization.
- Monitored production processes for adherence to safety standards and quality control measures.
- Trained new associates on machinery operation, safety protocols, and production procedures.
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
Customer Service Representative
Samsung
Greenville, SC
06.2009 - 12.2015
- Resolved customer inquiries through multiple channels, ensuring timely and accurate support.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction and product understanding.
- Collaborated with cross-functional teams to streamline communication processes and improve response times.
- Mentored new staff on product knowledge and customer service best practices, fostering a collaborative environment.
- Developed training materials for onboarding programs, improving knowledge retention among new representatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Business Management
Southern New Hampshire University
Hooksett, NH08-2027
High School Diploma -
Hillcrest High School
Simpsonville, SC06-2009
Skills
- Packaging and labeling
- Assembly line proficiency
- Production scheduling
- Computer-aided manufacturing
- Hand tool expertise
- First aid training
- Machine operation
- 5S principles
- OSHA regulations
- Data entry
- Critical thinking
- Active listening
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
Timeline
Manufacturing Production Associate
BMW Manufacturing
12.2015 - Current
Customer Service Representative
Samsung
06.2009 - 12.2015
High School Diploma - Business Management
Southern New Hampshire University
High School Diploma -
Hillcrest High School