Tiffaney Perry
Williamston
Summary
Dynamic office management and administration professional with a proven track record of enhancing productivity, efficiency, and service quality across diverse environments. Recognized for dependability and ethical leadership, combining advanced organizational, technical, and business acumen to effectively support corporate executives and senior management. Expertise in financial and operational leadership, complemented by a strong ability to drive process, procedure, and policy improvements. Accomplished in implementing workflow optimization techniques that elevate productivity, reduce labor costs, and uphold business integrity while ensuring high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Regional Branch Office Manager
Pruitt Home Health
10.2019 - Current
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized and updated databases, records and other information resources.
- Built and managed processes for tracking and monitoring department performance.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Care Coordinator
Right At Home
09.2016 - 10.2019
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Associate's degree - Human Services
Greenville Technical College
Greenville, SC01-2018
Skills
- Operations management
- Team coordination
- Planning and prioritization
- Work Planning and Prioritization
- Workflow planning
- Office coordination
- Schedule management
- Workflow management
- Human resources management
Timeline
Regional Branch Office Manager
Pruitt Home Health
10.2019 - Current
Care Coordinator
Right At Home
09.2016 - 10.2019
Associate's degree - Human Services
Greenville Technical College