Tiffany Bellamy-Lyles
Columbia
Summary
Detail-oriented compliance professional with over 12 years of experience in the banking industry ensuring regulatory adherence and risk management. Skilled in conducting audits and compliance reviews to identify potential areas for improvement and ensure alignment with industry regulations. Proficient in developing and implementing effective compliance programs to mitigate risks and enhance operational efficiency. Strong communicator with a proven track record of collaborating with cross-functional teams to foster a culture of compliance within financial institutions.
Overview
8
8
years of professional experience
Work History
Escalations Associate, Analyst
Wells Fargo, NA
09.2022 - Current
- Dedicated Escalations Associate with a proven track record in resolving complex client concerns promptly and effectively.
- Experienced in navigating intricate banking regulations and policies to enhance customer satisfaction.
- Excellent communicator with the ability to articulate solutions clearly, fostering trust and understanding with clients.
- Skilled in maintaining detailed documentation of escalated issues to ensure compliance and facilitate future resolution processes.
- Adept at analyzing trends in escalated cases to identify root causes and implement preventive measures.
- Proficient in collaborating with cross-functional teams to ensure holistic resolution of client issues.
- Expert in complaint handling
Interim Team Lead
Wells Fargo
03.2023 - 03.2025
- Proven ability to drive team performance and enhance customer service delivery in fast-paced environments.
- Skilled in implementing process improvements that streamline operations and increase efficiency.
- Strong leadership capabilities with a track record of mentoring and developing team members.
- Expert in risk management and compliance regulations within the financial services industry.
Lead Escalations Associate
Wells Fargo
08.2017 - 09.2022
- Proficient in analyzing data to identify trends and implement process improvements for enhanced customer satisfaction.
- Demonstrated ability to handle high-pressure situations while maintaining a professional demeanor.
- Recognized for consistently achieving performance metrics and contributing to team success.
- Skilled in training and mentoring junior associates to develop their problem-solving abilities.
- Expert in managing complex customer issues and resolving escalated complaints in a timely manner.
Education
Paralegal Studies
Liberty University
Lynchburg, VA07.2025
Skills
- Analytical
- Problem-solving
- Empathy
- Communication
- Listening
- Organizational
- Detail-oriented
- Conflict
- Adaptability
- Regulation
- Analysis
- Reporting
- Risk
- Documentation
- Complex Problem-solving
- Decision-making
- New hire training
- MS office
- Creative problem solving
- Verbal and written communication
- Task prioritization
- Goal driven
- Tableau Reporting
LANGUAGES
English | Native
Timeline
Interim Team Lead
Wells Fargo
03.2023 - 03.2025
Escalations Associate, Analyst
Wells Fargo, NA
09.2022 - Current
Lead Escalations Associate
Wells Fargo
08.2017 - 09.2022
Paralegal Studies
Liberty University
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