Tiffany Brewton
Moore
Summary
Detail-oriented Material Handler with extensive experience in logistics management and high-volume order processing. Skilled in using RF scanners for accurate tracking and committed to following safety protocols to minimize workplace accidents. Ready to contribute to operational efficiency and customer satisfaction with excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Material Handler
Ulta Distribution Center
05.2023 - Current
- Scanned and verified UPC codes for all products to aid in identification.
- Used RF scanners to track orders and verify accuracy.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments.
- Followed safety protocols and procedures to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Verified proper labeling and identification on all orders before shipment.
Customer Service Specialist
Eaton Electrical
02.2018 - 05.2023
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Complied with company policies and procedures by encouraging a positive and effective work environment among employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved a high satisfaction rating through proactive one-call resolutions of customer issues.
- Took payment information and other pertinent information, such as addresses and phone numbers, to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Customer Service Representative
Spartanburg Regional Medical Center
08.2013 - 02.2018
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Directed incoming calls to internal and external customers.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts -
ECPI University, Greenville, SC
01-2007
Skills
- Materials handling and transport
- Assembly and production
- Effective written and verbal communication
- Data evaluation
- Call centers
- Customer relationship management
- process optimization
- Project management
- Customer relations
- Telephone etiquette
- Microsoft Office
- Complex transactions
- High-volume call environments
- Process transactions
- Fee collection
- legal standards
- Accurate recordkeeping
- Administrative and office support
- POS systems and ordering platforms
- Document and records management
Timeline
Material Handler
Ulta Distribution Center
05.2023 - Current
Customer Service Specialist
Eaton Electrical
02.2018 - 05.2023
Medical Customer Service Representative
Spartanburg Regional Medical Center
08.2013 - 02.2018
Associate of Arts -
ECPI University, Greenville, SC