Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany DiRado

Conway

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Dynamic individual with hands-on experience in bartending, craft cocktail making, and management with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant General Manager| Bar Manager

Southern Cross Kitchen
05.2016 - 10.2019
  • Oversaw daily operations, ensuring alignment with company policies and objectives.
  • Developed and implemented training programs for new staff, enhancing team performance and service quality.
  • Managed inventory levels using advanced tracking systems to optimize stock availability.
  • Analyzed customer feedback to identify service improvement opportunities and enhance guest satisfaction.
  • Coordinated cross-departmental communication to streamline processes and improve operational efficiency.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.

Retail Sales Manager| Visual Merchandiser

Philadelphia Distilling
10.2019 - 04.2024
  • Selected by executive leadership to launch and manage the company's first satellite retail location (King of Prussia Mall-4th Largest U.S. Mall)
  • Directed all daily operations, including sales management, inventory control, staff scheduling, and keyholder responsibilities.
  • Supervised and trained 6+ associates to deliver elevated hospitality, product knowledge, and cocktail service tailored to specific space in retail setting.
  • Drove seasonal sales exceeding $100K during a limited 2-month holiday activation by combining retail, tasting, and bartending experiences.
  • Executed merchandising and visual presentation strategies that increased product visibility and customer conversion rates.
  • Created ans managed the Bluecoat Bottle Shop Google Business profile, boosting local search visibility and foot traffic.
  • Served as many as 75-200 guest daily in a high-volume cocktail program, consistently exceeding sales targets.
  • Increased sales by 10-18% each future year by redesigning seasonal menu and upselling premium spirits.
  • Partnered with designers, distributors and local brands to launch exclusive tasting events that boosted foot traffic.


Education

High School Diploma -

Methacton High School
Eagleville, PA
06-2003

Associate of Arts - Liberal Studies

Montgomery County Community College
Blue Bell, PA
06-2005

Bachelor of Arts - Fine Arts- Studio

Temple University
Philadelphia, PA
06-2006

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Driven work ethic
  • Management
  • Customer engagement
  • Sales team leadership
  • Scheduling employees
  • Lead generation
  • Floor oversight
  • Relationship building
  • Networking events

Certification

  • R.A.M.P certified (current)

Timeline

Retail Sales Manager| Visual Merchandiser

Philadelphia Distilling
10.2019 - 04.2024

Assistant General Manager| Bar Manager

Southern Cross Kitchen
05.2016 - 10.2019

High School Diploma -

Methacton High School

Associate of Arts - Liberal Studies

Montgomery County Community College

Bachelor of Arts - Fine Arts- Studio

Temple University

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Tiffany DiRado