Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiffany Fagan

Lake

Summary

Dynamic General Manager with a proven track record at Tavern on the Tracks, excelling in operations management and team building. Enhanced profitability through strategic menu optimization and streamlined inventory processes. Recognized for exceptional customer relations and effective staff training, fostering a collaborative environment that drives success and elevates guest experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Tavern on the Tracks
08.2017 - Current
  • Led daily operations, ensuring efficient service and exceptional customer experiences.
  • Developed and implemented training programs to enhance staff performance and retention.
  • Analyzed sales trends to optimize menu offerings and maximize profitability.
  • Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
  • Established quality control measures to maintain high standards of food safety and hygiene.
  • Fostered a collaborative work environment, enhancing team communication and morale.
  • Executed marketing strategies that increased brand visibility and attracted new clientele.

Bartender/Corporate Trainer

All American Pub
03.2014 - 08.2017
  • Crafted innovative cocktails and beverages to enhance customer experience.
  • Managed bar inventory, ensuring optimal stock levels and minimizing waste.
  • Trained and mentored junior bartenders on mixology techniques and customer service standards.
  • Developed and implemented efficient workflow processes during peak hours to maximize service speed.
  • Event planning for weekly specials and events
  • Handled cash transactions accurately, balancing registers at the end of shifts with precision.
  • Resolved customer complaints swiftly, enhancing satisfaction and loyalty through exceptional service delivery.

Bartender

Grid Iron
01.2012 - 03.2014
  • Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
  • Managed bar inventory, maintaining optimal stock levels and minimizing waste.
  • Trained and mentored new bartenders on cocktail preparation and customer service standards.
  • Developed and implemented seasonal drink menus, incorporating customer feedback for improved offerings.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Associate of Science - Science

York Technical College
Rock Hill, South Carolina
05-2012

High School Diploma -

Clover High School
Clover, South Carolina
05-2004

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and coaching
  • Effective leader
  • Staff management
  • Customer relations
  • Training and development
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Administrative skills
  • P&L management
  • Client relations
  • Schedule management
  • Process improvements
  • Vendor relationships
  • Project management
  • Facility management
  • Purchasing
  • Expense control
  • Business development
  • Purchasing and planning
  • Sales expertise
  • Cost reductions
  • Marketing
  • Vendor sourcing
  • Budget administration
  • Budget coordination
  • Loss prevention

Certification

  • ServSafe
  • Continuing Education for Restaurant Management/Ownership

Timeline

General Manager

Tavern on the Tracks
08.2017 - Current

Bartender/Corporate Trainer

All American Pub
03.2014 - 08.2017

Bartender

Grid Iron
01.2012 - 03.2014

Associate of Science - Science

York Technical College

High School Diploma -

Clover High School

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Tiffany Fagan