Tiffany Fletcher
Kershaw
Summary
Detail-oriented and reliable Administrative Support Professional with 10+ years of experience in healthcare and insurance industries. Proven ability to handle confidential information, schedule and coordinate, support claim and billing processes, and deliver exceptional customer service. Known for working independently, managing high volumes with accuracy, and adapting quickly in fast-paced environments. Proficient in EPIC, Microsoft Office, Zoom, Microsoft Teams, and other digital tools. Seeking a remote opportunity where organization, focus, and professionalism are key.
Overview
12
12
years of professional experience
Work History
Patient Services Specialist
Atrium Health
04.2022 - Current
- Provide compassionate, high-quality service to patients, staff, and physicians in a fast-paced clinical environment
- Accurately enter and manage confidential patient information including insurance, billing, and payment records using EPIC
- Assist with front-end billing inquiries and ensure smooth handoffs to appropriate billing offices
- Apply federal and state healthcare regulations to maintain compliance and patient safety
- Work both independently and collaboratively with minimal supervision to manage daily front office operations
- Respond quickly and calmly to emergency codes, demonstrating critical thinking and sound judgment
Claims Support Representative
Employers Assurance
12.2013 - 03.2022
- Created and managed new claims, processed documents, and maintained up-to-date records
- Scheduled medical appointments and communicated professionally with claimants and providers
- Accurately calculated mileage reimbursements and completed required state forms
- Collaborated closely with adjusters and internal teams to meet processing deadlines
- Supported large volumes of administrative tasks with consistent attention to accuracy and confidentiality
Education
North Central High School
Kershaw, SCSkills
- Insurance verification
- Remote Work Readiness
- Administrative Support & Scheduling
- EPIC & Electronic Records Systems
- Zoom & Microsoft Teams (Virtual Communication Tools)
- Data Entry & Documentation
- Claims & Billing Processing
- Confidential Information Handling
- Strong Written & Verbal Communication
- Self-Motivated & Team-Oriented
- Microsoft Office (Outlook, Word, Excel)
- Customer Service Excellence
Timeline
Patient Services Specialist
Atrium Health
04.2022 - Current
Claims Support Representative
Employers Assurance
12.2013 - 03.2022
North Central High School
Similar Profiles
Courteney ElderCourteney Elder
Certified Medical Assistant at Atrium HealthCertified Medical Assistant at Atrium Health
Anna UnderwoodAnna Underwood
Cardiovascular and Medical Intensive Care Units at Atrium HealthCardiovascular and Medical Intensive Care Units at Atrium Health
Michaela SlaughterMichaela Slaughter
Registered Nurse at Atrium HealthRegistered Nurse at Atrium Health
Stacey CliftonStacey Clifton
Material Associate at Atrium HealthMaterial Associate at Atrium Health
Derick AnthonyDerick Anthony
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground