Tiffany Hanakee
Ladson
Summary
Driven General Manager experienced in implementing strategic initiatives that enhance profitability and sales. Achieved growth through effective team motivation, training, and development in competitive environments. Focused on delivering exceptional customer experiences while coordinating resources to meet business and customer demands.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Deli General Manager
Pilot Travel Centers
Summerville
01.2018 - Current
- Directed daily operations across multiple travel centers, ensuring efficiency and service quality
- Led a diverse team, fostering collaboration and teamwork among staff members.
- Managed inventory and supply chain processes for merchandise and fuel, optimizing stock availability.
- Ensured compliance with health, safety, and environmental regulations at all locations.
- Cultivated strong vendor and stakeholder relationships to support seamless operational flow.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Assistant Manager
Cato Fashions
North Charleston
07.2010 - 05.2015
- Collaborated with management on developing strategic plans for achieving business goals.
- Trained and mentored new staff on customer service standards.
- Coordinated daily operations to ensure efficient store management.
- Assisted in inventory management and loss prevention strategies.
- Implemented visual merchandising techniques to enhance product displays.
Education
Goose Creek High
Goose Creek, SCSkills
- Food safety standards
- Inventory management
- Supply chain optimization
- Vendor relations
- Cost control strategies
- Team leadership
- Employee training
- Schedule management
- Time management
- Efficient multi-tasker
Certification
- Servsafe Certified
Timeline
Deli General Manager
Pilot Travel Centers
01.2018 - Current
Assistant Manager
Cato Fashions
07.2010 - 05.2015
Goose Creek High