Tiffany Jordan
Conway
Summary
Dynamic Collections Agent with proven success at Capital Vacations, excelling in debt negotiation and customer service. Achieved consistent monthly targets through effective account management and relationship building. Skilled in customer service, payment arrangement and compliance, fostering positive client interactions while recovering outstanding balances. Committed to enhancing team performance and operational efficiency.
Overview
13
13
years of professional experience
Work History
Collections Agent
Capital Vacations
Myrtle Beach, SC
05.2022 - Current
- Managed customer accounts to ensure timely payments and reduce outstanding balances.
- Communicated effectively with clients to negotiate payment arrangements
- Conducted follow-up calls with clients to reinforce payment commitments and foster relationships.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management
Reservation Agent/ Quality Assurance
Shine Studio
Myrtle Beach, Sc
02.2020 - 05.2022
- Led team to achieve operational goals through effective workflow management.
- Developed training programs for new employees, enhancing onboarding experience and knowledge retention.
- Implemented quality control measures, ensuring consistency in product standards and customer satisfaction.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated employee performance and conveyed constructive feedback to improve skills
Medicare Agent
Vangent
Corbin, KY
11.2018 - 01.2020
- Oversaw inbound call operations for Medicare recipients, ensuring effective communication and service delivery.
- Facilitated patient navigation in selecting optimal Medicare plans aligned with specific medical requirements.
- Spearheaded patient enrollment initiatives for Medicare Part C and Part D programs.
- Enabled patient access to durable medical equipment (DME) by providing comprehensive support and guidance.
- Facilitated collaboration between patients and healthcare providers to streamline navigation of approved and denied claims.
Debt Collector
HSBC
London, KY
01.2013 - 11.2018
- Managed customer accounts to ensure timely payments and reduce outstanding balances.
- Communicated effectively with clients to negotiate payment arrangements
- Conducted follow-up calls with clients to reinforce payment commitments and foster relationships.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management
Education
High School Diploma -
Northridge High
Middlebury, IN2002
Timeline
Collections Agent
Capital Vacations
05.2022 - Current
Reservation Agent/ Quality Assurance
Shine Studio
02.2020 - 05.2022
Medicare Agent
Vangent
11.2018 - 01.2020
Debt Collector
HSBC
01.2013 - 11.2018
High School Diploma -
Northridge High