Tiffany Patterson
Columbia
Summary
Dynamic professional with a proven track record at Amazon, excelling in operational management and team leadership. Recognized for enhancing site efficiency and fostering a collaborative environment. Skilled in crisis communication and incident documentation, I consistently drove performance improvements while maintaining high standards of quality and safety.
Overview
21
21
years of professional experience
Work History
Public Safety Assistant
Lexington Medical Center
01.2025 - Current
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
- Provided exceptional customer service to all guests, earning recognition as a top-performing team member.
- Greeted guests upon arrival and offered directions to doctors appointments.
- Created welcoming and comfortable environment for patients.
Site Lead
Amazon
07.2021 - 07.2024
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Developed effective communication channels between onsite teams and offsite management staff.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Trained new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Oversaw personnel safety and efforts at work site.
- Resolved issues among team members to keep employees on task.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
OTR Operations Manager
Amazon
10.2019 - 10.2020
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Managed performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
Shift Manager
Amazon
03.2016 - 10.2019
- Mentored new hires, providing guidance on best practices and company policies.
- Analyzed production data to identify trends and areas for potential improvements or cost savings.
- Increased production efficiency by implementing process improvements and streamlining operations.
- Monitored production metrics to ensure timely delivery of products to customers.
- Identified bottlenecks in the production process, implementing solutions to optimize throughput.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Process Assistant
Amazon
10.2014 - 03.2016
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Monitored and reported on process performance to verify compliance with established standards.
- Prioritized initiatives to increase success rates of strategic projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Warehouse Associate
Amazon
09.2012 - 10.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Behavioral Therapist
Pine Grove School
03.2007 - 02.2010
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Promoted social skill development in group settings using targeted activities and role-playing exercises.
- Enabled successful transitions between activities by implementing visual schedules, timers, and clear verbal cues tailored to each client''s needs.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
Production Supervisor
Goldkist
10.2004 - 05.2006
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Managed team of 20 production associates, overseeing productive production processes and meeting all deadlines.
Education
Bachelor of Science - Health Science
Morris College
Sumter, SC05-2024
Skills
- Incident documentation
- Program management
- Crisis communication management
- Operational management
- Team management
- Attention to detail
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
Timeline
Public Safety Assistant
Lexington Medical Center
01.2025 - Current
Site Lead
Amazon
07.2021 - 07.2024
OTR Operations Manager
Amazon
10.2019 - 10.2020
Shift Manager
Amazon
03.2016 - 10.2019
Process Assistant
Amazon
10.2014 - 03.2016
Warehouse Associate
Amazon
09.2012 - 10.2014
Behavioral Therapist
Pine Grove School
03.2007 - 02.2010
Production Supervisor
Goldkist
10.2004 - 05.2006
Bachelor of Science - Health Science
Morris College
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