Tiffany Patterson
Columbia
Summary
Dynamic professional with a proven track record at Amazon, excelling in operational management and team leadership. Recognized for enhancing site efficiency and fostering a collaborative environment. Skilled in crisis communication and incident documentation, I consistently drove performance improvements while maintaining high standards of quality and safety.
Overview
21
21
years of professional experience
Work History
Public Safety Assistant
Lexington Medical Center
West Columbia, SC
01.2025 - Current
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
- Provided exceptional customer service to all guests, earning recognition as a top-performing team member.
- Greeted guests upon arrival and offered directions to doctors appointments.
- Created welcoming and comfortable environment for patients.
Site Lead
Amazon
West Columbia, SC
07.2021 - 07.2024
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Developed effective communication channels between onsite teams and offsite management staff.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Trained new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Oversaw personnel safety and efforts at work site.
- Resolved issues among team members to keep employees on task.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
OTR Operations Manager
Amazon
West Columbia
10.2019 - 10.2020
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Managed performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
Shift Manager
Amazon
West Columbia, SC
03.2016 - 10.2019
- Mentored new hires, providing guidance on best practices and company policies.
- Analyzed production data to identify trends and areas for potential improvements or cost savings.
- Increased production efficiency by implementing process improvements and streamlining operations.
- Monitored production metrics to ensure timely delivery of products to customers.
- Identified bottlenecks in the production process, implementing solutions to optimize throughput.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Process Assistant
Amazon
West Columbia, SC
10.2014 - 03.2016
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Monitored and reported on process performance to verify compliance with established standards.
- Prioritized initiatives to increase success rates of strategic projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Warehouse Associate
Amazon
West Columbia
09.2012 - 10.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Behavioral Therapist
Pine Grove School
Elgin, SC
03.2007 - 02.2010
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Promoted social skill development in group settings using targeted activities and role-playing exercises.
- Enabled successful transitions between activities by implementing visual schedules, timers, and clear verbal cues tailored to each client''s needs.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
Production Supervisor
Goldkist
Sumter, SC
10.2004 - 05.2006
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Managed team of 20 production associates, overseeing productive production processes and meeting all deadlines.
Education
Bachelor of Science - Health Science
Morris College
Sumter, SC05-2024
Skills
- Incident documentation
- Program management
- Crisis communication management
- Operational management
- Team management
- Attention to detail
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
Timeline
Public Safety Assistant
Lexington Medical Center
01.2025 - Current
Site Lead
Amazon
07.2021 - 07.2024
OTR Operations Manager
Amazon
10.2019 - 10.2020
Shift Manager
Amazon
03.2016 - 10.2019
Process Assistant
Amazon
10.2014 - 03.2016
Warehouse Associate
Amazon
09.2012 - 10.2014
Behavioral Therapist
Pine Grove School
03.2007 - 02.2010
Production Supervisor
Goldkist
10.2004 - 05.2006
Bachelor of Science - Health Science
Morris College