Greet and welcome customers as they enter, maintain an overall positive disposition when interacting with them, assist them with anything they may need and de-escalate situations if necessary
Maintaining good relationships with coworkers and customers alike
Running a cash audit, including registers, safe, lottery and cash drawer amounts to keep track of store profit or loss.
Ensure the store looks clean and stocked, including hot food, donuts, coolers, floors and bathrooms
Checking in and putting away a truck order containing tobacco, sales floor products, pastry products and certain cooler products
Swiftly help, check out customers and manage their transactions, ranging from two people to twenty people at a time
Accurately check ID's or passports for authenticity, expiration, and correct date of birth for the purchase of alcohol, tobacco, or lottery tickets, refusing if needed and keeping the situation calm
Assistant General Manager
CAVU Escape Lounge
10.2019 - 03.2023
Company Overview: GSP Airport
Started as a cook, promoted to BOH Supervisor in 2021, moved to FOH Supervisor after training BOH successor in late 2021, promoted to Assistant General Manager in 2022
Interim General Manager while GM on maternity leave
Handled scheduling, hiring, onboarding
Worked through team member issues and resolved conflicts
Enforced Policies and Procedures, and Standard Operations and Procedures to ensure quality of products, guest interaction and guest satisfaction
Made ordering guides, inventory lists, prep lists, par lists, recipe guides and End of Month inventory sheets for each new quarterly menu totaling roughly 500 items
Traveled to other locations to assist with recruiting, hiring, and ordering