Tiffany Williams
North Charleston
Summary
Proven to excel in high-pressure environments, I leveraged my strong multitasking abilities and customer service skills at SPINX to enhance satisfaction and resolve disputes efficiently. As a Fraud Analyst at Iqor/Direct Tv, I led fund recovery efforts, showcasing my analytical prowess and team collaboration. My background includes extensive knowledge in liquor, demonstrating a blend of hard and soft skills vital for dynamic roles.
Overview
10
10
years of professional experience
Work History
Bartender
Etta Mae
02.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
SPINX
08.2018 - 07.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Fraud Analyst
Iqor/Direct Tv
01.2015 - 04.2017
- Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Worked with third-party vendors to access and analyze data and systems.
Education
High School Diploma -
Wando High School
Mt. Pleasant, SC06.2000
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Fast Learner
Timeline
Bartender
Etta Mae
02.2020 - Current
Manager
SPINX
08.2018 - 07.2024
Fraud Analyst
Iqor/Direct Tv
01.2015 - 04.2017
High School Diploma -
Wando High School
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